Senior Insurance Specialist: Trustee Review & Claims Expert

Australia Retirement Trust; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Australia Retirement Trust is seeking a Senior Insurance Specialist – Trustee Review to lead the assessment of complex insurance claims, provide technical guidance, and coach team members. The role supports delegated authority and ensures decisions meet legislative, policy, and organisational standards.

Based in Brisbane or Melbourne, you will work with internal teams, insurance partners, and committees to deliver high-quality outcomes, drive continuous improvements, and strengthen member

Qualifications

• Excellent communication and interpersonal skills.
• Ability to identify and solve problems quickly with creative solutions.
• Strong understanding of legislation and regulatory requirements in insurance claims.

Responsibilities

• Review and manage complex insurance claims and related complaints.
• Provide coaching, mentoring, and technical guidance to team members.
• Perform peer and quality assurance reviews to support consistent decisions.
• Support delegated authority by assisting team members in maintaining approvals.
• Prepare, review, and contribute to committee submissions and trustee decisions.
• Offer technical advice on insurer decline matters and complex assessments.
• Assist with portfolio reviews to ensure timely progress of claims.
• Support resolution of member complaints, escalations, and disputes.
• Build relationships with internal stakeholders, insurers, members, and beneficiaries.
• Contribute to process improvements and capability uplift programs.
• Analyze data and prepare reports to support operations.
• Present complex claim matters to governance committees when required.

Skills

Stakeholder management

Analytical skills

Communication

Problem solving

Coaching

Education

ASFA100 certification

RG146 superannuation compliance

Job description

Australia Retirement Trust is seeking a Senior Insurance Specialist – Trustee Review to lead the assessment of complex insurance claims, provide technical guidance, and coach team members. The role supports delegated authority and ensures decisions meet legislative, policy, and organisational standards.

Based in Brisbane or Melbourne, you will work with internal teams, insurance partners, and committees to deliver high-quality outcomes, drive continuous improvements, and strengthen member