Group Life Claims Leader

QSuper Group; Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

14% superannuation

Hybrid work style

End of trip facilities

Job summary

Australian Retirement Trust is seeking a Group Life Claims Leader based in Brisbane to lead a high performing claims team through complex and sensitive cases, guiding members towards recovery and wellbeing.

You will set direction on technical decisions, policy alignment and governance, while fostering coaching, capability uplift, and continuous improvement to deliver outstanding member experiences.

Qualifications

• Experience in group life or insurance claims management, including complex cases.
• Strong knowledge of legislation, regulation, and insurance products.
• Proven leadership experience, managing and motivating teams.
• Confident interpreting policy terms and making sound, evidence based decisions.
• Coaching mindset and adaptable leadership style.
• Experience driving improvements in quality, service, and operational efficiency.
• Able to use data, dashboards, and reporting to identify trends and insights.
• Able to navigate ambiguity, resolve complex issues, and influence positive outcomes.
• Desirable: tertiary qualification in Business or related discipline.

Responsibilities

• Lead, mentor and develop an end to end claims team to deliver strong member outcomes.
• Provide technical guidance and oversight on complex claims decisions and assessments.
• Coach and uplift capability across the team to enhance quality and performance.
• Collaborate with Quality Assurance to identify development needs and capability gaps.
• Drive a culture of innovation, continuous improvement, and best practice claims management.
• Support organisational change and align the team to evolving business priorities.
• Partner with internal and external stakeholders to improve service delivery and outcomes.
• Analyse reporting and trends to inform decision making and identify emerging risks.
• Contribute to strategic projects focused on enhancing claims operations and member experience.
• Ensure compliance with policy, legislative, and governance requirements.

Skills

Leadership

Coaching

Data & reporting

Claims management

Stakeholder collaboration

Regulatory knowledge

Decision making

Ambiguity navigation

Education

Business degree

Tools

Reporting dashboards

MS Excel

Job description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Group Life Claims Leader, you’ll lead a high performing claims team and play a critical role in delivering an innovative and tailored claims management approach. You’ll empower your team to support members through complex and often sensitive situations, guiding them towards recovery, return to work, and improved wellbeing.

You’ll be responsible for leading technical decision making, ensuring alignment to policy, legislation, and best practice. At the same time, you’ll create a culture of coaching, development, and continuous improvement so your team can deliver exceptional member experiences.

Working closely with stakeholders across ART Life and broader business units, you’ll contribute to strategic initiatives, uplift capability, and help shape the future of claims operations.

This role is a permanent opportunity and is based in Brisbane.

Responsibilities

• Lead, mentor and develop an end to end claims team to deliver strong member outcomes.
• Provide technical guidance and oversight on complex claims decisions and assessments.
• Coach and uplift capability across the team to enhance quality and performance.
• Collaborate with Quality Assurance to identify development needs and capability gaps.
• Drive a culture of innovation, continuous improvement, and best practice claims management.
• Support organisational change and align the team to evolving business priorities.
• Partner with internal and external stakeholders to improve service delivery and outcomes.
• Analyse reporting and trends to inform decision making and identify emerging risks.
• Contribute to strategic projects focused on enhancing claims operations and member experience.
• Ensure compliance with policy, legislative, and governance requirements.

Qualifications

• You bring extensive experience in group life or insurance claims management, including complex cases.
• Your knowledge of legislation, regulation, and insurance products is strong and up to date.
• You’ll have proven leadership experience, managing and motivating teams to achieve results.
• You're confident interpreting policy terms and making sound, evidence based decisions.
• You demonstrate a coaching mindset and adapt your leadership style to get the best from people.
• Your experience includes driving improvements in quality, service, and operational efficiency.
• You’ll be comfortable using data, dashboards, and reporting to identify trends and insights.
• You're able to navigate ambiguity, resolve complex issues, and influence positive outcomes.
• You may hold a tertiary qualification in Business or a related discipline (desirable).

About Us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

About the Team

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.