Brisbane Customer Experience & Admin Specialist

Queensland Government; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

QPT is seeking a Customer Administration Officer (AO2) in our Brisbane Wills team to deliver professional administrative support across trustee and estate services.

You will handle enquiries, manage documentation, and coordinate with colleagues to ensure accurate records and timely responses.

This temporary full-time role is based in Brisbane until 30 June 2027 and offers a collaborative public service environment with opportunities to develop administration and customer service skills.

Qualifications

• Experience in administration and/or customer service is highly desirable.
• Strong written and verbal communication with a customer-first approach.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Provide frontline and back-of-house administrative support.
• Manage enquiries and process documentation efficiently.
• Assist customers across trustee and estate services.

Skills

Administration

Customer service

Communication

Database skills

MS Office

Tools

Databases

MS Excel

CRM systems

Job description

QPT is seeking a Customer Administration Officer (AO2) in our Brisbane Wills team to deliver professional administrative support across trustee and estate services.

You will handle enquiries, manage documentation, and coordinate with colleagues to ensure accurate records and timely responses.

This temporary full-time role is based in Brisbane until 30 June 2027 and offers a collaborative public service environment with opportunities to develop administration and customer service skills.