Bridal Boutique Experience Lead - Store Manager

True Society AG; Sydney; On-site; AUD 65,000 - 82,000; Full time

Job summary

True Society in Sydney is seeking an Assistant Store Manager (Customer Experience Manager) to lead daily sales and operations of a high-end bridal boutique. You will co-manage store performance, recruit and coach staff, and ensure a premium customer experience throughout the gown selection process.

The role requires 3–5 years of retail management, bridal or fashion experience preferred, plus strong communication and leadership skills.

Qualifications

• Bachelor’s degree in Retail/Fashion or related degree preferred; equivalent relevant work experience will be considered in lieu of a degree.
• 3-5 years retail management experience. Previous bridal sales or other apparel industry-related management experience preferred, yet not essential.
• Exhibits teamwork, objectivity, and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Strong customer service approach with ability to build relationships with customers and solve problems quickly and efficiently.
• High level of emotional intelligence and organisational awareness to allow for effective individual and team leadership.
• Excellent written and verbal communication skills, both professional and friendly.
• Proven retail sales ability demonstrated by consistent attainment of sales goals in prior positions.
• Ability to lead and thrive in a challenging environment where multi-tasking and adaptability are a requirement.
• Proven leadership skills with the ability to quickly assimilate to the team and build rapport to motivate and coach the team for positive performance outcomes.
• Knowledge of Microsoft Office programs and social media platforms; Facebook and Instagram.
• Ability and willingness to work evenings and weekends.
• Ability to maintain a professional appearance and demeanour.
• Physical ability to move throughout the store, lift and move up to 12kgs, kneel and stand and work on feet most of the time.

Responsibilities

• Create a highly personalised and unique experience for each of our retail bridal store customers and their bridal parties through the development of special details and touches that set True Society apart from other retailers through the special attention to every aspect of the bridal gown selection process.
• Co-lead the daily sales and operational management of fast-growing upscale retail bridal boutique; work with stylists to ensure store consistently achieves and maintains sales goals.
• Foster continued development of store and staff through ongoing recruitment, training and coaching.
• Manage, train and measure the success of the pre-appointment qualification process against conversions.
• Monitor and respond to all store reviews and provide feedback to store manager and/or coaching to staff as needed to address any issues.
• Manage and conduct follow up activities on customer inquiries (email, text, phone, website).
• First level management of customer complaints, reporting them with continuous improvement awareness in collaboration with the Store Manager.
• Manage the execution in store as directed by the Store Manager for; store marketing activities including bridal fairs and other promotions; manage all planning, role and project assignments, preparation of materials and gowns, set-up, onsite execution and tear down.
• Work with the Store Manager to understand selling trends, implement and drive Merchandising activities in store to reflect this to maximise the bridal experience.
• Prepare store for in-store special events and trunk shows; ensure store is always maintained to the highest level of visual and brand standards.

Skills

Retail management

Customer service

Communication

Team leadership

Problem solving

Emotional intelligence

Multi-tasking

Organizational awareness

Microsoft Office

Social media familiarity

Education

Bachelor’s degree in Retail/Fashion

Tools

Microsoft Office

Facebook

Instagram

Job description

True Society in Sydney is seeking an Assistant Store Manager (Customer Experience Manager) to lead daily sales and operations of a high-end bridal boutique. You will co-manage store performance, recruit and coach staff, and ensure a premium customer experience throughout the gown selection process.

The role requires 3–5 years of retail management, bridal or fashion experience preferred, plus strong communication and leadership skills.