Assistant Store Manager

True Society AG; Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

True Society in Sydney is seeking an experienced Assistant Store Manager (Customer Experience Manager) to lead personalised bridal shopping experiences and drive sales in our upscale boutique. You will co-lead daily operations with stylists, recruit and coach staff, manage pre-appointment qualification, and ensure inquiries and reviews are addressed with excellent service.

This role requires leadership in a fast-growing team, a strong customer-service mindset, and flexibility to work evenings

Qualifications

• Bachelor’s degree in Retail/Fashion or related degree preferred; equivalent relevant work experience will be considered in lieu of a degree.
• 3-5 years retail management experience; bridal sales or apparel management preferred, not essential.
• Exhibits teamwork, objectivity, and openness to others' views; Gives and welcomes feedback; Builds a positive team spirit.
• Strong customer service approach with ability to build relationships and solve problems quickly.
• High emotional intelligence and organisational awareness for effective leadership.
• Excellent written and verbal communication skills, professional and friendly.
• Proven retail sales ability with consistent attainment of sales goals.
• Ability to lead in a dynamic environment with multi-tasking and adaptability.
• Proven leadership skills to motivate and coach the team for positive outcomes.
• Results-oriented with attention to detail; capable of delegation.
• Knowledge of Microsoft Office and social media platforms including Facebook and Instagram.
• Ability and willingness to work evenings and weekends.
• Maintain professional appearance and demeanor.
• Physical ability to move throughout the store and assist on the sales floor.

Responsibilities

• Create a highly personalised and unique experience for each bridal customer and party during gown selection.
• Co-lead daily sales and operational management; ensure store meets sales goals.
• Recruit, train and coach staff for ongoing development.
• Manage pre-appointment qualification process and monitor conversions.
• Address store reviews and provide coaching as needed for improvements.
• Reach out to customers via email, text, phone, or website and follow up.
• Assist in store marketing events, trunk shows, and promotions with planning and execution.
• Collaborate with Store Manager on merchandising and selling trends.

Skills

Retail management experience

Customer service

Leadership

Communication skills

Teamwork

Problem solving

Organisational awareness

Social media familiarity

Evenings/weekends availability

Education

Bachelor’s degree in Retail/Fashion

Tools

Microsoft Office

Facebook

Instagram

Job description

Overview

True Society is a collective of global bridal stores offering all brides the ultimate wedding dress shopping experience. With locations in Australia, Europe, and the USA we help brides celebrate their own personal style that represents their true self. True Society stores exclusively offer internationally sought-after designer brands Essense of Australia, Stella York, All Who Wander, Martina Liana and Martine Liana Luxe.

True Society in Sydney is our third store in Australia.The new store exudes an elevated, urban chic vibe and provides a stunning stage for showcasing our breathtaking designer wedding dresses.True Society is THE destination for transforming dress dreams into the most amazing reality, and we are looking for career-minded retail professionals (our True Crew!) who are passionate about fashion, sales and bridal.

Responsibilities

Assistant Store Manager (Customer Experience Manager)

• Create a highly personalised and unique experience for each of our retail bridal store customers and their bridal parties through the development of special details and touches that set True Society apart from other retailers through the special attention to every aspect of the bridal gown selection process.

• Co-lead the daily sales and operational management of fast-growing upscale retail bridal boutique; work with stylists to ensure store consistently achieves and maintains sales goals.

• Foster continued development of store and staff through ongoing recruitment, training and coaching.

• Manage, train and measure the success of the pre-appointment qualification process against conversions.

• Monitor and respond to all store reviews and provide feedback to store manager and/or coaching to staff as needed to address any issues.

• Manage and conduct follow up activities on customer inquiries (email, text, phone, website).

• First level management of customer complaints, reporting them with continuous improvement awareness in collaboration with the Store Manager.

• Manage the execution in store as directed by the Store Manager for; store marketing activities including bridal fairs and other promotions; manage all planning, role and project assignments, preparation of materials and gowns, set-up, onsite execution and tear down.

• Work with the Store Manager to understand selling trends, implement and drive Merchandising activities in store to reflect this to maximise the bridal experience.

• Prepare store for in-store special events and trunk shows; ensure store is always maintained to the highest level of visual and brand standards.

Qualifications

• Bachelor’s degree in Retail/Fashion or related degree preferred; equivalent relevant work experience will be considered in lieu of a degree.

• 3-5 years retail management experience. Previous bridal sales or other apparel industry-related management experience preferred, yet not essential.

• Exhibits teamwork, objectivity, and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

• Strong customer service approach with ability to build relationships with customers and solve problems quickly and efficiently.

• High level of emotional intelligence and organisational awareness to allow for effective individual and team leadership.

• Excellent written and verbal communication skills, both professional and friendly.

• Proven retail sales ability demonstrated by consistent attainment of sales goals in prior positions.

• Ability to lead and thrive in a challenging environment where multi-tasking and adaptability are a requirement.

• Proven leadership skills with the ability to quickly assimilate to the team and build rapport to motivate and coach the team for positive performance outcomes.

• Results and outcomes driven. Attention to detail and ability to provide oversight and delegation.

• Knowledge of Microsoft Office programs and social media platforms; Facebook and Instagram.

• Ability and willingness to work evenings and weekends.

• Ability to maintain a professional appearance and demeanor.

• Physical ability to move throughout the store, lift and move up to 12kgs, kneel and stand and work on feet most of the time.

What does it mean to be part of the True Crew?

• A Warm Welcome. The True Crew is the heart and soul of the True Society experience. They are passion-led and go above and beyond to support one another and to ensure every bride feels all the love the moment they walk through the doors.

• All the Dresses! You'll be surrounded by rack after rack of aisle-worthy styles from international, award-winning wedding dress designers, giving you the ability to help each bride find the dress of their dreams.

• Expert Training. Our robust onboarding and on-going training provides our team with everything they need to know about the gowns and how to serve brides. We invest in the success of each member of the True Crew.

• Exceptional Experience.We are focused on providing an exceptional experience to our brides, and we provide the same thoughtful experience to each of our team members. We provide a competitive salary, and ample opportunity for exceptional team members to grow with us as we continue to expand.