Help Desk & Scheduling Coordinator - Building Services

FOLLEY ELECTRICAL SERVICES LTD.; Ipswich City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training on company systems

Development opportunities

Friendly working environment

Job summary

Folley Electrical Services Ltd is seeking a proactive Helpdesk Coordinator to support the day-to-day delivery of maintenance and reactive call-outs. You will be the key contact between clients, engineers, suppliers and management, requiring excellent communication and organisational skills.

This full-time role offers training on company systems and the chance to develop within a growing building services contracting business. Ability to drive is essential.

Qualifications

• Previous experience in a helpdesk, scheduling, facilities management or administrative role.
• Excellent telephone manner and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using email, Microsoft Office and job-management software.
• Experience using Tradify or a similar system would be beneficial.
• Good attention to detail and accurate data-entry skills.

Responsibilities

• Receive and respond to customer enquiries by telephone and email.
• Log reactive call-outs and planned works accurately on the company’s job-management system.
• Prioritise jobs according to urgency, contractual response times and operational requirements.
• Schedule engineers efficiently and provide them with clear job information.
• Monitor jobs from initial instruction through to completion.
• Provide clients with regular progress updates and expected attendance times.
• Liaise with engineers regarding access, materials, follow-on works and job completion.
• Review engineers’ job sheets and ensure all required information has been recorded.
• Arrange purchase orders, materials, subcontractors and access equipment where required.
• Prepare completed jobs for invoicing, ensuring supporting paperwork is available.
• Assist with producing quotations and scheduling approved works.
• Maintain accurate customer, site and asset information.
• Monitor planned preventive maintenance visits and statutory compliance deadlines.
• Escalate complaints, delays, safety concerns and operational issues to management.
• Provide general administrative support to the contracts and management teams.

Skills

Helpdesk experience

Scheduling

Facilities management

Administrative skills

Customer service

Communication skills

Tools

Tradify

Job-management software

Microsoft Office

Job description

Folley Electrical Services Ltd is seeking a proactive Helpdesk Coordinator to support the day-to-day delivery of maintenance and reactive call-outs. You will be the key contact between clients, engineers, suppliers and management, requiring excellent communication and organisational skills.

This full-time role offers training on company systems and the chance to develop within a growing building services contracting business. Ability to drive is essential.