Brand Manager — Hotels & Resorts Growth
Evt - Entertainment | Ventures | Travel
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Benefits offered by this job
Job summary
Veriu Group is recruiting a Hotel Manager to lead operations at Veriu Macquarie Park in Sydney. You will oversee guest satisfaction, drive revenue, and manage daily hotel activities with a culture of ownership and integrity.
The role requires proven leadership, strong communication, and the ability to recruit, train, and develop a high-performing team. You will collaborate across departments to deliver Veri-Best standards and ensure compliance with brand guidelines.
Qualifications
- Australian working rights required (citizenship, PR or visa).
- First Aid certificate or the ability to obtain before starting.
- Responsible Service of Alcohol certificate or the ability to obtain before starting.
- Demonstrated experience leading a team with kindness to achieve outcomes.
- Demonstrated ability to resolve problems/complaints.
- High standards of attention to detail and communication skills (written & verbal).
- Experience managing people in a customer service environment.
- Passion for personal growth.
Responsibilities
- Optimise business turnover and delivery of business operating profit.
- Proactive recruitment, onboarding, training, development, and management of Veriu people.
- Drive engagement with our culture to enable achievement of strategic goals.
- Embed the Veriu Group sales philosophy, including data capture, recording & opportunity exploration.
- Optimise guest satisfaction and guest experience at the hotel.
- Lead by example and foster a high-performance, collaborative team.
Skills
Job description
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Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Be an ambassador of the brand and the property as Hotel Manager for Ibis Budget Enfield, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximised operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the marketplace.
You will be responsible for:
- Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
- This role requires you to wear many hats, being a true all-rounder who enjoys getting amongst the action and leading by example
- Leadingdaily operations and driving business performance for the Hotel
- Ensure full compliance with operating controls and legislation in all areas of the business
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
- Develop relationships within the local community
- Proven ability with cost controls across departments.
- Maintain product and service quality standards to exceed guest expectations
- Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
Qualifications
Your experience and skills include:
- Previous experience in a leadership role within a similar hotel brand or business
- Passionate to grow and develop self and others
- Strategic, creative and able to communicate effectively
- A proven leader who is able to inspire others
- Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
Additional Information
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travelers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
To learn more about us, visit our website! or or
Introduction
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travelers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
To learn more about us, visit our website! or or
Description
Welcome to Veriu Macquarie Park
This hotel marks a significant milestone as our largest property to date and further strengthening our presence in Sydney’s thriving northwest.
This is not just another hotel launch; it’s a reflection of our dedication to providing stylish, high-quality accommodations. Located on Lane Cove Road in the heart of Macquarie Park’s dynamic business district, bringing the total number of properties in our portfolio to 25.
Veriu Macquarie Park offers 184 thoughtfully designed studio and one-bedroom apartments, perfect for both business and leisure travelers. Whether you choose a Studio, Accessible Studio, One-Bedroom, Two-Bedroom Adjoining, or Adjoining Studio, each apartment is fully equipped with a kitchen, dedicated workspace, and high-speed internet, ensuring a comfortable and convenient stay for extended visitors.
- 184 Serviced apartments with fully equipped kitchen and laundry facilities
- Function room and Gym
- Close topublic transport, car parking for team members & direct access to the Hotel Manager
Responsibilities
Reporting to the Hotel Manager, you’ll play a crucial role in the hotel's operations success. You'll bring to life a culture that sets people up for success and lead by example with kindness.
Your responsibilities include:
- The successful management of hotel presentation, compliance, and daily operations in line with ourVeri-Best Framework
- Proactive recruitment, onboarding, training, development, and management of talented Veriu people
- Driving engagement with ourvalue-aligned culture to enable the achievement of strategic goals
- Embedding the Veriu Group sales philosophy, including data capture, recording & opportunity exploration
- Optimising guest satisfaction and experience at the hotel
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
Skills And Experiences
About You
We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate(or be able to obtain before starting)
- Demonstrated experience leading a team with kindness in order to achieve outcomes
- Demonstrated ability to resolve problemscomplaints
- High standards of attention to detail and communication skills (written & verbal)
- Experience managing people in a customer service environment
- Passion for personal growth
**Job Identification:**
**Job Category:** General Manager/Hotel Manager
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
In 2027, Waldorf Astoria Sydney celebrates its landmark opening in Australia. As Hotel Manager, under the leadership of General Manager, Marlene Poynder, and as a member of the executive committee, you will be responsible for overseeing the daily operations of the hotel, leading a diverse team of executives and department leaders, inspiring a culture of excellence, financial stewardship and a guest experience that embodies our brand's promise.
**Lead with Sincere Elegance**
From the first days of pre-opening to the rhythm of a fully operational hotel, this is a remit of rare scope, reaching across every department and every moment of the guest's stay.
Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are refined and resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions.
Financially astute, you support the budget management process and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and uphold our legacy.
Above all, you are a leader others want to follow. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - recognised as the World's Best Workplace by Great Place to Work. Through your leadership, Waldorf Astoria Sydney becomes not just a place to work, but a place to belong.
**What You Will Bring to Waldorf Astoria Hotels & Resorts**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every Team Member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Luxury Hotel Manager or Director of Operations experience from key global cities
- Proven command of operational excellence and the commercial judgement to complement it
- Outstanding communication, negotiation skills and stakeholder management expertise
- Leadership expertise and development, including exceptional levels of team member engagement
- Demonstrated ability to translate brand into experiences for guests and team members alike
- High proficiency in English; additional languages are a plus
- Ability to work flexible hours, including nights, weekends and public holidays
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
To learn more about us, visit our website! or
Introduction
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
To learn more about us, visit our website! or
Description
We're taking EOI's in Hotel Management
At Veriu Group, we're not just expanding; we're elevating hotel management careers. If you're a seasoned General Manager or a passionate rising star looking to take that first step into senior leadership, we have a place for you across our varied network of hotels. With several new hotels set to open their doors, we're constantly seeking hoteliers and business operators who want to advance their careers in senior hotel management. Here, you'll experience full autonomy, the chance to truly own your role and an incredible support structure in your peers. Our commitment to growth means the opportunities are limitless, whether you're a seasoned professional or an emerging talent.
If you'd like to express interest in joining our hotel management team as Hotel Manager or General Manager but don't see your perfect role advertised, let us know by submitting your EOI here.
Responsibilities
Our hotels are run, structured and managed like small businesses and our Hotel Managers understand that genuine success requires them to remain focused on the commercial drivers that really equate to success. Surrounded by a passionate and supportive shared-services structure and operations team, you'll bring creativity, out-of-the-box thinking and a hands‑on approach to drive the success of your business.
Your responsibilities will require you to:
- Optimise business turnover and delivery of business operating profit
- Design, execute and drive business development and growth
- Establish a high-performance team aligned to our core values of Relationship Focused, Integrity, Personal Growth & Ownership Mindset
- Manage daily hotel operations in line with our Veri-Best Framework
- Optimise guest satisfaction and management
- Drive business compliance and critical incident management
- Facility and asset management
- Management administration and reporting
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
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