Local Host

Veriu Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

National career growth opportunities

Fast-Track Hotel ManagementDevelopment

Genuine flexibility and job security

Referral bonuses up to $1000

Discounts on accommodation across our

Job summary

Veriu Group, expanding with Punthill Apartment Hotels and Veriu Hotels & Suites, operates 25 hotels across Australia and aims to reach 80 hotels, offering authentic guest experiences and opportunities for growth.

Reporting to the Hotel Manager, you will join a genuine team to deliver outstanding guest services, resolve issues creatively, know the local area, respond to emergencies, and help grow returning guests while upholding Veri-Best standards.

Qualifications

• Approved Australian working rights.
• First Aid Certificate (or able to obtain before starting).
• RSA/Responsible Service of Alcohol certificate (or able to obtain before starting).
• Flexible shifts including weekends and public holidays.
• Ability to work both in a team and independently.
• Experience in a customer service role.

Responsibilities

• Provide high level guest services at check-in/check-out and during stay.
• Provide creative resolutions to complaints and problems.
• Be a true host and local ambassador for guests with strong knowledge of the area.
• Respond to emergencies in a safe and professional manner.
• Identify and explore opportunities to increase returning and new guests.
• Support the Hotel Manager to ensure Veri-Best standard across the hotel.

Skills

Customer service

Teamwork

Adaptability

Ownership mindset

Education

First Aid Certificate

RSA/Responsible Service of Alcohol

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you!

To learn more about us, visit our website! *****************************/ or ************************************************** to Punthill Sunshine

• 90 apartments
• Gym, Conference, Secure Parking
• 5 mins walk from Sunshine Train Station, Free Street parking and growth opportunities

Responsibilities

Reporting to the Hotel Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate (or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently
• Experience in a customer service role