Branch Service Leader - Industrial Equipment

Kingfisher HR Solutions Group; New South Wales; On-site; AUD 110,000 - 140,000; Full time

Job summary

Kingfisher HR Solutions Group in New South Wales is seeking a Service Manager to lead the operational service strategy for the Branch, driving revenue through effective resource management, service quality, labour optimisation, and a strong customer service focus.

The role oversees a technically skilled team providing service, maintenance, and repairs on industrial compressed air and power generation equipment.

Qualifications

• Operational leadership experience
• Proven track record in service management
• Excellent stakeholder communication

Responsibilities

• Operational leadership to meet service targets.
• Execute the branch service plan and drive team performance.
• Allocate technical resources to match workload and demand.
• Forecast workflow and optimise labour recovery.
• Lead and coach service professionals for competency.
• Conduct reviews and develop team through mentoring.
• Support recruitment and onboarding with HR.
• Engage customers via site visits, meetings, and updates.
• Prepare timely service quotes tailored to customer needs.
• Ensure service delivery meets customer expectations and standards.

Job description

Kingfisher HR Solutions Group in New South Wales is seeking a Service Manager to lead the operational service strategy for the Branch, driving revenue through effective resource management, service quality, labour optimisation, and a strong customer service focus.

The role oversees a technically skilled team providing service, maintenance, and repairs on industrial compressed air and power generation equipment.