Branch Operations & Reporting Specialist

Crown Equipment Sdn. Bhd (Malaysia); Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance rates

Inclusive workplace

Employee assistance program

Job summary

Crown Equipment Australia is seeking a proactive Branch Operations Administrator to support the National Service Department. The role involves using AS400 data sources to maximise efficiency and drive competitive advantage in Crown’s Australian service business.

The successful candidate will ensure reporting and analysis meet contractual commitments and support branches nationwide, with responsibilities ranging from incentive reporting to KPI coordination and expense monitoring.

Qualifications

• Qualifications in Business Administration, Business, or a related field.
• Knowledge of Rentals and Service systems.
• Excellent attention to detail.
• Great communication and presentation skills.
• Ability to multitask.

Responsibilities

• Collate data and information relating to the Incentive Program to produce monthly reports, portal announcements, payments and certificates.
• Create and develop reports for Australia monthly by collating monthly results data from AS400.
• Produce the unit deliveries report for Aftermarket Sales Representatives to ensure appropriate post-delivery service.
• Assist the Branches with information and requests relating to service operations.
• Coordinate and manage the New Year implementation of KRA’s, KPI’s, Labour Rates and Customer discounts for Australia with Service and Branch Managers.
• Ensure the AS400 system is maintained with accurate information for all Customers.
• Monitor and record overhead expenses for National Service to ensure invoices are coded correctly and process vendor invoices.

Skills

Attention to detail

Communication

Multitasking

Presentation

Business administration background

Education

Business Administration or related field

Tools

AS400 system

Job description

Crown Equipment Australia is seeking a proactive Branch Operations Administrator to support the National Service Department. The role involves using AS400 data sources to maximise efficiency and drive competitive advantage in Crown’s Australian service business.

The successful candidate will ensure reporting and analysis meet contractual commitments and support branches nationwide, with responsibilities ranging from incentive reporting to KPI coordination and expense monitoring.