Senior Branch Operations Analytics & Reporting Analyst

Crown Equipment Pty Ltd - Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts and cashback from over 400+ retailers

Health and wellbeing platform access

Corporate Rates for Private Health Insurance

Inclusive working environment

Employee Assistance Program

Job summary

A leading materials handling equipment company in Sydney is seeking a Senior Branch Operations Service Analyst to enhance service performance and provide actionable insights. The role involves data analysis, reporting, and collaboration with stakeholders to monitor service metrics. Candidates should possess extensive experience in data analysis, advanced Excel skills, and familiarity with ERP/Service platforms. Full-time position offering a range of benefits.

Qualifications

• Proven experience in data analysis or service reporting within a technical or industrial environment.
• Experience in the forklift, heavy equipment, or mechanical service industry is highly desirable.

Responsibilities

• Support branch operations through reporting, programs, and contractor management.
• Prepare and distribute weekly, monthly, and quarterly service reports.
• Conduct root cause analysis and performance reviews.
• Ensure data quality and integrity through validation and reconciliation.
• Assist in service planning and technician capacity analysis.
• Identify and recommend continuous improvement opportunities.

Skills

Data analysis

Excel

Power BI

Communication skills

Attention to detail

Education

Accounting qualifications

Power BI Data Analyst Associate certification (PL300)

Tools

AS400

IFS

SAP

Job description

A leading materials handling equipment company in Sydney is seeking a Senior Branch Operations Service Analyst to enhance service performance and provide actionable insights. The role involves data analysis, reporting, and collaboration with stakeholders to monitor service metrics. Candidates should possess extensive experience in data analysis, advanced Excel skills, and familiarity with ERP/Service platforms. Full-time position offering a range of benefits.