Branch Operations Administrator

Crown Equipment Sdn. Bhd (Malaysia); Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance rates

Inclusive workplace

Employee assistance program

Job summary

Crown Equipment Australia is seeking a proactive Branch Operations Administrator to support the National Service Department. The role involves using AS400 data sources to maximise efficiency and drive competitive advantage in Crown’s Australian service business.

The successful candidate will ensure reporting and analysis meet contractual commitments and support branches nationwide, with responsibilities ranging from incentive reporting to KPI coordination and expense monitoring.

Qualifications

• Qualifications in Business Administration, Business, or a related field.
• Knowledge of Rentals and Service systems.
• Excellent attention to detail.
• Great communication and presentation skills.
• Ability to multitask.

Responsibilities

• Collate data and information relating to the Incentive Program to produce monthly reports, portal announcements, payments and certificates.
• Create and develop reports for Australia monthly by collating monthly results data from AS400.
• Produce the unit deliveries report for Aftermarket Sales Representatives to ensure appropriate post-delivery service.
• Assist the Branches with information and requests relating to service operations.
• Coordinate and manage the New Year implementation of KRA’s, KPI’s, Labour Rates and Customer discounts for Australia with Service and Branch Managers.
• Ensure the AS400 system is maintained with accurate information for all Customers.
• Monitor and record overhead expenses for National Service to ensure invoices are coded correctly and process vendor invoices.

Skills

Attention to detail

Communication

Multitasking

Presentation

Business administration background

Education

Business Administration or related field

Tools

AS400 system

Job description

About the Role

We are looking for a proactive and organised Branch Operations Administrator to join our team and support the National Service Department through the utilisation of the various data sources available via the AS400 system to maximise the efficiency and productivity of the Crown Service business in Australia.

The successful candidate will have a full understanding of the reporting and analysis requirements to make Crown compliant with contractual commitments, as well as drive competitive advantage.

Key Responsibilities

• Collate data and information relating to the Incentive Program to produce monthly reports, Portal announcements, payments and certificates.
• Create and develop reports for Australia monthly thorough collating monthly results data from AS400.
• Produce the unit deliveries report for Aftermarket Sales Representatives to ensure that appropriate post delivery service is provided.
• Assist the Branches with information and requests relating to service operations.
• Coordinate and manage the New Year implementation of KRA’s, KPI’s, Labour Rates and Customer discounts for Australia. Working with the Service Managers and Branch Managers to ensure all is in place for April 1.
• Ensure the AS400 system is maintained with accurate information always for all Customers.
• Monitor and record overhead expenses for National Service to ensure all invoices are coded correctly for payments, raise purchase orders and process vendor invoices via commitments register.

Skills & Experience

• Qualifications in a relative area (Business Administration, Business, etc.).
• Knowledge of Rentals and Service systems
• Excellent attention to detail
• Great communication and presentation skills
• Ability to multitask

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.