Branch Manager; Retail Banking

IMB Bank; Moruya; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Training & onboarding

Career development

Wellbeing days

Diversity & inclusion

Product concessions

Purchased annual leave

Job summary

IMB Bank Moruya is seeking a Branch Manager who combines lending expertise with people leadership to deliver outstanding customer experiences and grow the local business. You will lead a small team, drive home loan growth from interview to settlement, manage day-to-day branch operations, and build strong relationships with members, referral partners and the Moruya community.

This hands-on role requires a customer-focused leader who thrives in a regulated environment and is committed to

Qualifications

• Proven ability to grow lending book and build referral networks.
• Experience leading and developing a small team in a bank/financial services environment.
• Strong customer service mindset with excellent communication.
• Sound understanding of residential home loans, lending processes and compliance.

Responsibilities

• Drive lending growth and build referral networks to create exceptional member outcomes.
• Manage the loan process from interviewing applications through to assessment and approval.
• Lead, coach and develop a small team to achieve lending, deposit, service and growth objectives.
• Build relationships with members, referral partners, local businesses and community networks.
• Oversee day-to-day branch operations and ensure regulatory and risk compliance.

Skills

Lending growth

Team leadership

Relationship building

Customer service

Business development

Communication

Job description

At IMB Bank, we believe banking is about people. Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing. We're looking for a customer-focused Branch Manager who combines strong lending expertise with proven leadership capabilities. As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Moruya community.

About the Role

This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community. Responsibilities include:

• Drive lending growth, build referral networks and create exceptional member outcomes
• Managing the loan process from completing loan interviews, processing applications through to assessment and approval
• Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.
• Generating new lending opportunities through proactive business development activities
• Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives
• Creating a positive, customer-focused culture that helps more members achieve home ownership
• Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions
• Building relationships with members, referral partners, local businesses and community networks
• Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements
• Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members

About You

You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.

Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement

Leadership experience with a strong track record of coaching, motivating and developing teams

Experience within banking, financial services, or a customer-focused environment

A genuine passion for customer service and building long-term relationships

Strong business development and networking skills

Excellent communication and interpersonal skills

A proactive approach to identifying opportunities and supporting business growth

Sound understanding of operating within a regulated environment.

Why IMB?

For more than 145 years, IMB Bank has been helping our members and communities be better off. As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive. Benefits include:

• Great training and onboarding
• Genuine career pathways and professional development opportunities
• A supportive culture that promotes diversity, inclusion and wellbeing
• Designated wellbeing days
• Friendly and collaborative team environment
• Product concessions
• Purchased annual leave