Branch Manager: Lead & Grow a High-Performance Team

Coates; Coffs Harbour; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Development and career progression

Employee discounts

Purchased additional leave

Novated leasing and salary sacrifice

Parental leave and wellbeing programs

Volunteering opportunities

Job summary

Coates Coffs Harbour is seeking a Branch Manager to lead a team of 6 and drive outstanding service for customers. You will be responsible for branch performance, safety, KPI achievement, and profitability, while mentoring staff to deliver top customer experiences.

Key duties include developing quotes, processing orders and hire agreements, managing assets, and ensuring fleet availability. A strong commercial mindset and excellent communication are essential.

Qualifications

• Sales and operational management experience.
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset.
• A track record of delivering on KPIs.
• Demonstrated commercial acumen.
• Excellent Communication skills, both written and verbal.
• Strong computer literacy, including customer databases and Microsoft Office Suite.

Responsibilities

• Accountability for branch performance with a focus on safety and KPI achievement.
• Guide and motivate staff to provide excellent customer service and develop quotes, purchase orders and hire agreements.
• Oversee Asset Management and manage branch P&L, fleet availability and utilisation.

Skills

Sales management

Team leadership

KPI delivery

Customer service

Commercial acumen

Communication

MS Office

CRM systems

Tools

MS Office Suite

CRM systems

Job description

Coates Coffs Harbour is seeking a Branch Manager to lead a team of 6 and drive outstanding service for customers. You will be responsible for branch performance, safety, KPI achievement, and profitability, while mentoring staff to deliver top customer experiences.

Key duties include developing quotes, processing orders and hire agreements, managing assets, and ensuring fleet availability. A strong commercial mindset and excellent communication are essential.