Branch Manager - Caloundra

Royal Automobile Club of Queensland; Caloundra; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free roadside assistance from day one

Exclusive employee discounts

Wellbeing programs

Flexible work arrangements

Job summary

Royal Automobile Club of Queensland in Caloundra is seeking a Branch Manager to lead a busy Mobility branch delivering automotive and glass services. You will coach a frontline team, oversee scheduling, service delivery and planning, and drive revenue and safety while building strong member relationships.

The role emphasizes commercial performance, risk management, and delivering high-quality customer experiences in a community-focused, inclusive environment.

Qualifications

• Experience as branch or operational leader in a customer-focused service environment.
• Experience leading and developing diverse frontline teams.
• Strong commercial capability including budgeting, forecasting and cost control.
• Experience managing safety, operational risk, compliance and investigations.
• Excellent communication and problem-solving, ideally in automotive or mobility.

Responsibilities

• Lead, coach and support employees to achieve branch outcomes.
• Oversee daily workflows, scheduling, service delivery and planning.
• Deliver revenue, margin and operational performance targets.
• Maintain safe, compliant operations and drive efficiency improvements.
• Build relationships with members, customers and stakeholders.

Skills

Leadership

People management

Customer service

Budgeting

Forecasting

Risk & compliance

Stakeholder management

Operational planning

Job description

Job Description

Branch Manager - Caloundra

Job Number: 260000Y9

Description

As Branch Manager, you'll lead the day-to-day performance of an RACQ Mobility branch delivering automotive and glass services. You'll support your team, drive operational and financial results, and create positive experiences for our members and customers. At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow and be more.

About the role

This is an opportunity to take ownership of a busy branch, balancing people leadership, operational delivery, safety, customer service and commercial performance.

You will:

• Lead, coach and support employees to achieve individual, team and branch outcomes
• Oversee daily workflows, scheduling, job allocation, service delivery and resource planning
• Deliver agreed revenue, margin, cost, customer service and operational performance outcomes
• Maintain safe and compliant operations while driving improvements in efficiency, service quality and business performance
• Build strong relationships with members, customers and stakeholders while supporting local business development and broader Mobility initiatives

About you

You're an adaptable and commercially minded operational leader who combines strong people skills with a genuine commitment to safety, service and performance.

You’ll bring:

• Branch or operational management experience within a customer-focused service environment
• Demonstrated experience leading and developing diverse frontline teams
• Strong commercial capability, including budgeting, forecasting, cost control and performance analysis
• Experience managing safety, operational risk, compliance and incident investigations
• Excellent communication, stakeholder management and problem-solving skills, ideally gained within automotive, mobility, trade services, retail operations or a comparable industry

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we're built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We're evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you'll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ

Why you'll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration - whether you're working from home, the office, or a mix of both.

Explore all our employee benefits athttps://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We're committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [e-mail] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process