Retail Consultant

RACQ; Cairns Regional; On-site; AUD 66,000 - 75,000; Full time

Benefits offered by this job

Free roadside assistance

Employee discounts

Wellbeing programs

Employee Resource Groups

Job summary

RACQ in Cairns is seeking a friendly, sales-focused Retail Team member to engage with members, identify needs, and connect them with the right RACQ assistance and insurance solutions. You will help drive positive outcomes in a fast-paced, member-centric environment.

The role emphasizes great conversations, targets, and being part of a supportive team that actively engages with the local community and events.

Qualifications

• Sales experience desirable but not essential.
• Attitude and willingness to learn are important.

Responsibilities

• Uncover member needs quickly and match them with the right assistance and insurance solutions.
• Deliver excellent service to drive sales and satisfaction.
• Support local community events and build lasting relationships over time.

Skills

Sales experience

Attitude & learning

Job description

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About The Role

Join us as the friendly face of RACQ, where every conversation is a chance to create genuine connections and drive meaningful sales. In this fast-paced member-focused role, you'll uncover needs quickly, match members with the right assistance and insurance solutions, and deliver the kind of service that keeps people coming back. If you love great conversations, smashing targets, and being part of a supportive, high-energy team, this is your chance to shine.

Beyond sales and service, you'll be part of a store that's deeply connected to its local community. Our Retail teams don't just help members at the counter, they support local events, lend a hand when things go wrong, and build relationships that last well beyond a single visit.

What You Can Expect

• $36.13 per hour + Super
• Full-time position - 37.5 hours per week, Monday to Friday, 8 30am - 4 30pm
• This is a 12-month fixed term contract

About You

Experience is great, but not essential, sales experience in a previous role is desirable, we'll give you all the training you need. What matters most is your attitude and willingness to learn.

You Are Someone Who

• Is warm, engaging, and genuinely loves helping people.
• Stays calm under pressure and bounce back quickly.
• Enjoys learning and growing in a fast paced, supportive team.
• Communicates confidently and feels comfortable using technology.
• Is happy talking to members both in person and over the phone.

Whyyou'lllove working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts Access discounts across RACQ products and partner offers including insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Belonging & community - Our employee led Employee Resource Groups (ERGs) give you the chance to connect, have a voice, and help shape how RACQ supports its people and the communities we serve.

Benefits

Explore all our employee benefits at https //www.racq.com.au/about-us/careers/employee-benefits

Why join our Team at RACQ?

RACQ is here to drive for a better future for all Queenslanders. With more than 1.7 million members, we're built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We're evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you'll find a flexible, inclusive workplace where everyone is valued, supported, and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https //www.racq.com.au/about-us

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We're committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to ***email_hidden*** for a confidential and supportive conversation or visit http //www.racq.com.au/about/careers/our-recruitment-process

Work Locations

Cairns