Retail Salesperson

ARB 4x4 Accessories; Albury City; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Generous hourly rate

Awesome employee discounts

Career growth

Job summary

ARB 4x4 Accessories in Albury is seeking a customer service oriented team member. You will process orders, manage bookings and invoicing while delivering top-tier service.

The role involves over-the-counter and phone/email inquiries from dealers and customers, with opportunities to participate in local 4x4 events and promotions. You will support data entry, inventory checks and workshop readiness, ensuring smooth delivery to customers.

Qualifications

• Proven excellence in customer service and relationship building.
• Strong interest or knowledge in off-road vehicles and aftermarket accessories.
• Comfortable using computer systems to manage bookings, data entry and invoices.

Responsibilities

• Process orders, bookings and invoicing with accuracy from start to finish.
• Provide administrative support including data entry and inventory checks.
• Handle over-the-counter, phone and email inquiries from dealers and customers.
• Participate in events such as 4x4 Shows and Open Days to promote products.

Skills

Customer service

4x4 knowledge

Tech-savvy admin

Team player

Job description

The Role:

As the go-to expert for customers, you'll drive sales by recommending premium 4x4 accessories that meet customer needs. Reporting to the Branch Manager, you'll convert enquiries into confirmed orders while delivering exceptional service and ensuring jobs run smoothly from booking through to completion.

What You'll Do:

• Drive Customer Satisfaction: Process customer orders with precision, from order entry and delivery tracking to invoicing.
• Provide Administrative Support: Perform data entry, manage bookings, inventory management, and check workshop output before delivery to customers.
• Be the Expert: Address sales inquiries over the counter, by phone, and via email from a diverse range of customers, including automotive dealers and trade clients.
• Get involved in Epic Events: Participate in exciting events like 4x4 Shows and Open Days that showcase our brand and products.

What's in It for You:

• Generous Hourly Rate: Enjoy competitive pay that reflects your skills and experience.
• Awesome Discounts: Take advantage of significant employee discounts in our retail store - gear up for your own adventures!
• Career Growth: Opportunities to enhance your knowledge in the aftermarket accessory market.
• Join a Leader: Be part of an industry pioneer where your contributions truly matter.
• Ongoing Training: Expand your expertise with training on the latest products and innovations.
  

Who You Are:

• Customer Service Enthusiast: Passionate about service, following up with customers, building relationships and a drive to make every customer interaction expectational.
• 4x4 Fanatic: Bring genuine passion for off-road vehicles and adventure, backed by strong automotive knowledge.
• Tech-Savvy Administrator: Comfortable using systems for maintaining customer databases, managing bookings, and streamlining processes.
• Team Player: You thrive in a collaborative environment and are eager to contribute to a cohesive team.
  

About us:

At ARB, we're not just a brand; we're a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Operating in 100 countries, our reputation is built on high-quality products and people who value quality, reliability, and practicality.