Retail Salesperson

Arb Australia; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Employee discounts in-store

Ongoing product training

Participation in events

Job summary

ARB Australia is seeking a customer-focused sales assistant to drive premium 4x4 accessory sales. You will help customers select products, process orders, and ensure smooth jobs from booking to delivery.

The role reports to the Branch Manager and involves hands-on service in a retail environment. You will address inquiries over the counter, phone, and email, supporting auto dealers and trade clients, with opportunities to participate in exciting events like 4x4 shows and open days.

Qualifications

• Experience processing customer orders from entry to invoicing.
• Strong automotive knowledge and interest in 4x4.
• Comfortable using systems for customer databases and bookings.

Responsibilities

• Process customer orders from entry to delivery and invoicing.
• Perform data entry, manage bookings, inventory checks and prep for delivery.
• Address sales inquiries over the counter, by phone, and by email from customers including dealers and trade clients.
• Participate in events like 4x4 shows and open days to showcase products.

Skills

Customer service

4WD knowledge

Data entry

Booking mgmt

Tools

CRM software

Job description

The Role:
As the go-to expert for customers, you’ll drive sales by recommending premium 4x4 accessories that meet customer needs. Reporting to the Branch Manager, you’ll convert enquiries into confirmed orders while delivering exceptional service and ensuring jobs run smoothly from booking through to completion.

What You’ll Do:

• Drive Customer Satisfaction: Process customer orders with precision, from order entry and delivery tracking to invoicing.
• Provide Administrative Support: Perform data entry, manage bookings, inventory management, and check workshop output before delivery to customers.
• Be the Expert: Address sales inquiries over the counter, by phone, and via email from a diverse range of customers, including automotive dealers and trade clients.
• Get involved in Epic Events: Participate in exciting events like 4x4 Shows and Open Days that showcase our brand and products.

What’s in It for You:

• Generous Hourly Rate: Enjoy competitive pay that reflects your skills and experience.
• Awesome Discounts: Take advantage of significant employee discounts in our retail store - gear up for your own adventures!
• Career Growth: Opportunities to enhance your knowledge in the aftermarket accessory market.
• Join a Leader: Be part of an industry pioneer where your contributions truly matter.

• Ongoing Training: Expand your expertise with training on the latest products and innovations.

Who You Are:

• Customer Service Enthusiast: Passionate about service, following up with customers, building relationships and a drive to make every customer interaction expectational.
• 4WD Fanatic: Bring genuine passion for off-road vehicles and adventure, backed by strong automotive knowledge.
• Tech-Savvy Administrator: Comfortable using systems for maintaining customer databases, managing bookings, and streamlining processes.

• Team Player: You thrive in a collaborative environment and are eager to contribute to a cohesive team.

About us:

At ARB, we're not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Operating in 100 countries, our reputation is built on high-quality products and people who value quality, reliability, and practicality.