Branch Manager

Neumann Steel; Newcastle-Maitland; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Neumann Steel is seeking a Branch Manager to lead a busy NSW operation, ensuring safe, efficient service and strong stock management. You will drive customer satisfaction, manage budgets, and coordinate production and logistics while building a high-performing team.

This role requires hands-on leadership, excellent communication, and experience with HR processes, permits, and compliance. A current Driver’s Licence and First Aid are preferred, with experience using Pronto MRP and forklift

Qualifications

• Proven leadership delivering high-quality customer service.
• Experience managing high stock volumes with stock control.
• Strong verbal and written communication skills.
• Experience with budgeting, revenue forecasting and financial reporting.
• Leadership with HR best practices knowledge.
• Current Driver’s Licence is required.
• First Aid qualification is preferred.

Responsabilités

• Provide leadership to branch staff to promote a safe and efficient work environment with high-quality service.
• Ensure effective stock management, receipts, stocktakes and variance reports.
• Develop and maintain strong relationships with customers and suppliers.
• Oversee security, maintenance, and presentation of branch assets and equipment.
• Oversee production and logistics planning to improve efficiency and reduce costs.
• Manage rostering, time management, leave approvals and coaching.
• Handle workplace incidents and follow-up with rehabilitation through to full duties.
• Conduct team meetings, inductions, and recruitment interviews to align labour resources.
• Monitor monthly P&L and report variances against budgets.
• Manage external transport providers and safety compliance.

Connaissances

Leadership

Stock control

Customer service

Budgeting

HR practices

Communication

Driver's Licence

Formation

First Aid

Outils

Pronto MRP

Overhead crane

Forklift licence

Description du poste

Why work for Neumann Steel?

You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

KEY RESPONSIBILITIES

• Provide leadership to branch staff to promote a safe and efficient work environment that delivers professional, high-quality customer service.
• Ensure effective stock management, including the safe and organised storage of goods and materials, accurate and timely receipting, regular stocktakes, and the preparation of detailed variance reports as required.
• Develop and maintain strong relationships with customers and suppliers.
• Ensure the security, maintenance, safe operation, and professional presentation of all branch assets, including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Oversee production and logistics planning to enhance efficiency and reduce costs.
• Manage human resource functions such as staff rostering, weekly time management, leave approvals, and performance coaching as necessary.
• Manage workplace incidents, work-related injuries, and illnesses, ensuring effective follow-up actions to prevent recurrence.
• Conduct regular team meetings, staff inductions, and recruitment interviews to align labour resources with operational requirements.
• Monitor monthly Profit and Loss (P&L) reports and report on variances against budgets.
• Manage external local transport providers to ensure compliance with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of workplace incidents, injuries, and illnesses, ensuring appropriate follow-up and collaboration with the HSEQ team from rehabilitation through to clearance for full duties.
• Identify and implement opportunities for process improvements, taking ownership from concept through to execution where applicable.
• Perform other duties as required.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Proven experience leading a team to deliver excellent customer service.
• Experience managing high volumes of stock with strong stock control skills.
• Exceptional verbal and written communication skills.
• High proficiency in managing departmental budgets, revenue forecasting, and financial reporting.
• Strong leadership capabilities with a comprehensive understanding of Human Resource best practices.
• Current Driver’s Licence.
• First Aid qualification is preferred.
• Experience with Pronto MRP is highly regarded.
• Overhead crane experience is advantageous.
• Forklift licence is preferred.