Branch Manager

Neumann Steel; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Neumann Steel invites applications for a Branch Manager role in New South Wales. The successful candidate will lead branch staff, ensure safe, efficient operations, and deliver high-quality customer service across the QLD/NSW markets.

You will manage stock, oversee logistics, build customer and supplier relationships, monitor assets, and drive cost-effective production planning. Relevant HR duties and compliance with safety protocols are essential.

Qualifications

• Proven experience leading a team to deliver excellent customer service.
• Experience managing high volumes of stock with strong stock control skills.
• Exceptional verbal and written communication skills.
• High proficiency in managing departmental budgets, revenue forecasting, and financial reporting.
• Strong leadership capabilities with knowledge of HR best practices.
• Current Driver’s Licence.
• First Aid qualification preferred.
• Experience with Pronto MRP is highly regarded.
• Overhead crane experience advantageous.
• Forklift licence preferred.

Responsibilities

• Provide leadership to branch staff to promote a safe and efficient work environment that delivers professional, high-quality customer service.
• Ensure effective stock management, including the safe and organised storage of goods and materials, accurate and timely receipting, regular stocktakes, and the preparation of detailed variance reports as required.
• Develop and maintain strong relationships with customers and suppliers.
• Ensure the security, maintenance, safe operation, and professional presentation of all branch assets, including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Oversee production and logistics planning to enhance efficiency and reduce costs.
• Manage human resource functions such as staff rostering, weekly time management, leave approvals, and performance coaching as necessary.
• Manage workplace incidents, work-related injuries, and illnesses, ensuring effective follow‑up actions to prevent recurrence.
• Conduct regular team meetings, staff inductions, and recruitment interviews to align labour resources with operational requirements.
• Monitor monthly Profit and Loss (P&L) reports and report on variances against budgets.
• Manage external local transport providers to ensure compliance with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of workplace incidents, injuries, and illnesses, ensuring appropriate follow‑up and collaboration with the HSEQ team from rehabilitation through to clearance for full duties.
• Identify and implement opportunities for process improvements, taking ownership from concept through to execution where applicable.
• Perform other duties as required.

Skills

Leadership

Customer service

Stock control

Communication

Budgeting & forecasting

HR best practices

Driver’s licence

First Aid

Pronto MRP

Overhead crane

Forklift licence

Tools

Pronto MRP

Job description

Why work for Neumann Steel?
You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.
With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long‑lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

KEY RESPONSIBILITIES

• - Provide leadership to branch staff to promote a safe and efficient work environment that delivers professional, high-quality customer service.
• - Ensure effective stock management, including the safe and organised storage of goods and materials, accurate and timely receipting, regular stocktakes, and the preparation of detailed variance reports as required.
• - Develop and maintain strong relationships with customers and suppliers.
• - Ensure the security, maintenance, safe operation, and professional presentation of all branch assets, including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• - Oversee production and logistics planning to enhance efficiency and reduce costs.
• - Manage human resource functions such as staff rostering, weekly time management, leave approvals, and performance coaching as necessary.
• - Manage workplace incidents, work-related injuries, and illnesses, ensuring effective follow‑up actions to prevent recurrence.
• - Conduct regular team meetings, staff inductions, and recruitment interviews to align labour resources with operational requirements.
• - Monitor monthly Profit and Loss (P&L) reports and report on variances against budgets.
• - Manage external local transport providers to ensure compliance with safe work procedures and Chain of Responsibility legislation.
• - Oversee the management of workplace incidents, injuries, and illnesses, ensuring appropriate follow‑up and collaboration with the HSEQ team from rehabilitation through to clearance for full duties.
• - Identify and implement opportunities for process improvements, taking ownership from concept through to execution where applicable.
• - Perform other duties as required.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• - Proven experience leading a team to deliver excellent customer service.
• - Experience managing high volumes of stock with strong stock control skills.
• - Exceptional verbal and written communication skills.
• - High proficiency in managing departmental budgets, revenue forecasting, and financial reporting.
• - Strong leadership capabilities with a comprehensive understanding of Human Resource best practices.
• - Current Driver’s Licence.
• - First Aid qualification is preferred.
• - Experience with Pronto MRP is highly regarded.
• - Overhead crane experience is advantageous.
• - Forklift licence is preferred.