Branch Manager: Lead Operations, Stock & Team Performance

Neumann Steel; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Neumann Steel invites applications for a Branch Manager role in New South Wales. The successful candidate will lead branch staff, ensure safe, efficient operations, and deliver high-quality customer service across the QLD/NSW markets.

You will manage stock, oversee logistics, build customer and supplier relationships, monitor assets, and drive cost-effective production planning. Relevant HR duties and compliance with safety protocols are essential.

Qualifications

• Proven experience leading a team to deliver excellent customer service.
• Experience managing high volumes of stock with strong stock control skills.
• Exceptional verbal and written communication skills.
• High proficiency in managing departmental budgets, revenue forecasting, and financial reporting.
• Strong leadership capabilities with knowledge of HR best practices.
• Current Driver’s Licence.
• First Aid qualification preferred.
• Experience with Pronto MRP is highly regarded.
• Overhead crane experience advantageous.
• Forklift licence preferred.

Responsibilities

• Provide leadership to branch staff to promote a safe and efficient work environment that delivers professional, high-quality customer service.
• Ensure effective stock management, including the safe and organised storage of goods and materials, accurate and timely receipting, regular stocktakes, and the preparation of detailed variance reports as required.
• Develop and maintain strong relationships with customers and suppliers.
• Ensure the security, maintenance, safe operation, and professional presentation of all branch assets, including inventory, buildings, showrooms, warehouses, vehicles, and equipment.
• Oversee production and logistics planning to enhance efficiency and reduce costs.
• Manage human resource functions such as staff rostering, weekly time management, leave approvals, and performance coaching as necessary.
• Manage workplace incidents, work-related injuries, and illnesses, ensuring effective follow‑up actions to prevent recurrence.
• Conduct regular team meetings, staff inductions, and recruitment interviews to align labour resources with operational requirements.
• Monitor monthly Profit and Loss (P&L) reports and report on variances against budgets.
• Manage external local transport providers to ensure compliance with safe work procedures and Chain of Responsibility legislation.
• Oversee the management of workplace incidents, injuries, and illnesses, ensuring appropriate follow‑up and collaboration with the HSEQ team from rehabilitation through to clearance for full duties.
• Identify and implement opportunities for process improvements, taking ownership from concept through to execution where applicable.
• Perform other duties as required.

Skills

Leadership

Customer service

Stock control

Communication

Budgeting & forecasting

HR best practices

Driver’s licence

First Aid

Pronto MRP

Overhead crane

Forklift licence

Tools

Pronto MRP

Job description

Neumann Steel invites applications for a Branch Manager role in New South Wales. The successful candidate will lead branch staff, ensure safe, efficient operations, and deliver high-quality customer service across the QLD/NSW markets.

You will manage stock, oversee logistics, build customer and supplier relationships, monitor assets, and drive cost-effective production planning. Relevant HR duties and compliance with safety protocols are essential.