Branch Manager

Neumann Steel Pty Ltd; Gold Coast City; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free parking onsite

Free lunch on Fridays

Mental health & wellbeing support

Job summary

Neumann Steel Pty Ltd on the Gold Coast seeks a proactive leader to manage day-to-day sales and operations at the service centre. You will lead branch staff, ensure high-quality customer service, and drive efficient production and logistics planning.

Key responsibilities include maintaining customer and supplier relationships, overseeing stock and assets, and managing HR processes and health and safety. A strong focus on budgets and reporting is essential.

Qualifications

• Proven experience leading a team to deliver high levels of customer service.
• Experience managing a high volume of stock.
• Demonstrated experience in stock management.
• High level of verbal and written communication skills.
• Proficient in budgeting, revenue forecasting and financial reporting.
• Strong leadership with HR best practises.
• Current driver's licence is required.

Responsibilities

• Managing the day-to-day sales and operations of the service centre.
• Establish and maintain strong relationships with customers and suppliers.
• Oversee production and logistics planning to optimise efficiency and reduce costs.
• Ensure security, maintenance, safe operation, and professional image of all branch assets.
• Facilitate HR management: rosters, time management, leave, coaching.
• Manage workplace incidents and injuries; ensure corrective actions.
• Conduct regular team meetings, inductions and interviews.
• Monitor monthly P&L; report variances against budgets.
• Manage external local transport providers for safety compliance.
• Ensure stock is well managed with safe storage, timely receipting and stock takes.

Skills

Team leadership

Customer service

Stock management

Budgeting & forecasting

HR & performance coaching

Verbal & written communication

Driver's licence

MRP experience

Education

Driver's licence

Tools

Pronto MRP

Job description

Job Category: Manufacturing, Transport & Logistics

Why work for Neumann Steel? You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge. With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.

Job Description

The role is responsible for the management of the day-to-day sales and operations of the service centre. Providing leadership to branch employees to foster a safe, efficient working environment that provides a professional, high-quality level of customer service.

Key responsibilities

Managing the day-to-day sales and operations of the service centre

Establish and maintain strong relationships with customers and supplier

Oversee production and logistics planning to optimise efficiency and reduce costs

Ensure security, maintenance, safe operation, and professional image of all branch assets including inventory, buildings, showrooms, warehouses, vehicles, and equipment

Facilitate human resource management to maintain staff rosters, weekly time management, leave requests and performance coaching as required

Manage all workplace incidents, work injuries, and illnesses and ensure actions are effective and followed up to prevent reoccurrence

Conduct regular team meetings, inductions, and interviews to ensure labour resource match operational demand

Monitor monthly Profit and Loss (P&L) Reports and report variances against set budgets

Manage external local transport providers to ensure transport operations comply with safe work procedures and Chain of Responsibility legislation

Ensure stock is well managed including safe and orderly storage of goods and materials, accurate and timely receipting, provision of regular stock takes, and submission of detailed variance reports as necessary

Desired Skills and Experience

About you

Proven experience leading a team to deliver high levels of customer service

Experience managing a high volume of stock

Demonstrated experience in stock management

High level of verbal and written communication skills

High level of proficiency in managing departmental budgets, revenue forecasting and financial reporting

Strong leadership acumen with a thorough understanding of Human Resource best practises

Current Drivers Licence

Pronto MRP experience highly regarded

Free parking onsite

Ongoing training and career opportunities internally & externally

Free lunch on Friday's

Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance Program