Branch Manager

ARB 4x4 Accessories; Geelong; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle (4WD)

Professional development opportunities

International business exposure

Collaborative team environment

Job summary

ARB Corporation Ltd, a leading global 4WD accessories company, is seeking a Branch Manager in Geelong to lead a Retail Sales team and Workshop Supervisor. You will drive safety, customer service and profitability, while coaching staff and managing a showroom plus workshop.

With a competitive base salary, a 4WD company vehicle, and professional development opportunities, you will contribute to exceptional installations and customer experiences across the local area.

Qualifications

• Proven experience leading and developing teams of ten or more professionals.
• Familiarity with 4x4 accessories and off-road vehicles highly regarded.
• Ability to drive customer-centric strategies across the organisation.
• Passion and commitment for achieving extraordinarily high standards in customer service.
• Drive, enthusiasm and pursuit of outstanding results.
• Knowledge of asset management, pricing structures and P&L statements.
• Mechanical aptitude highly desirable.

Responsibilities

• Leading a Branch of sales and fitting staff to achieve personal growth and career development.
• Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
• Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
• Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time.
• Provide support and market feedback to Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
• Collaborate with local fleet and dealer partners to create value adding relationships.

Skills

Team leadership

Customer service

4x4 knowledge

Financial acumen

Mechanical aptitude

Coaching staff

Job description

The Position:

The Branch Manager is responsible for managing, leading, and coaching the Retail Sales team and Workshop Supervisor. Consisting of a showroom and automotive workshop, you will be responsible for servicing ARB's retail, fleet and dealership customers throughout the local area. The Branch Manager is required to achieve, and preferably exceed all safety, customer, team, and commercial targets and is ultimately accountable for the efficient, effective, and profitable operation of the store. A successful Branch Manager exhibits behaviors and demonstrates performance in line with the ARB values of Drive, Excellence and Passion.

This is a fantastic career opportunity for an individual with proven experience in managing, leading and coaching staff.

What’s on offer:

• Competitive base salary, plus super, leave loading and incentive program
• Fully equipped and maintained 4WD company vehicle
• Professional development opportunities, international business exposure and training.
• Join a world class team that operate in a collaborative and supportive environment.

Key Responsibilities:

• Leading a Branch of sales and fitting staff to achieve personal growth and career development.
• Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
• Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
• Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time. Inventory to be managed with a Just in time philosophy aligned to distribution schedules.
• Providing support and market feedback to the Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
• Collaborate with local fleet and dealer partners to create value adding relationships.

About you:

• Proven experience leading and developing teams of ten or more professionals
• Familiarity with 4x4 accessories and off-road vehicles in general will be highly regarded.
• Ability to work with a variety of individuals to develop and drive customer centric strategies throughout the organisation.
• Passion and commitment for achieving extraordinarily high standards in customer service.
• Drive, enthusiasm and the pursuit of outstanding results.
• Knowledge of key financial principles, such as asset management and maintenance, pricing structures and P&L statements.
• Mechanical aptitude highly desirable.

ARB Corporation Ltd is a proudly Australian business and a global leader in designing, manufacturing and distributing 4WD accessories. We have a presence in over 100 countries and offices in the USA, Europe, Thailand, New Zealand, the UK and the Middle East. Our reputation has been built on high quality products, with services delivered by people who are passionate about reliability and practicality.