Retail Salesperson

ARB Corporation; Port Macquarie; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Generous hourly rate

Opportunity for ongoing permanent role

Job summary

ARB Corporation in Port Macquarie is seeking a dedicated customer service specialist for a 6-month maternity leave cover, with potential for ongoing permanent employment. You will drive sales by recommending premium 4x4 accessories and converting enquiries into orders, handling bookings from start to finish.

You’ll be the over-the-counter expert, answer calls and emails, manage bookings and inventory, support events like 4x4 Shows, and train on the latest products to keep customers delighted.

Qualifications

• Customer service mindset and relationship building.
• Passion for off-road vehicles and adventure.
• Comfort with data entry, bookings and admin tasks.

Responsibilities

• Process customer orders from entry to delivery and invoicing.
• Perform data entry, manage bookings, inventory, and pre-delivery checks.
• Address sales inquiries over the counter, by phone, and via email.
• Support events like 4x4 Shows and Open Days to promote ARB products.

Skills

Customer service

4x4 knowledge

Tech-savvy

Tools

CRM systems

Job description

The Role:

This is a 6-month maternity leave cover,with the potential for ongoing permanent full-time employment beyond the contract period.

As the go-to expert for customers, you’ll drive sales by recommending premium 4x4 accessories that meet customer needs. Reporting to the Branch Manager, you’ll convert enquiries into confirmed orders while delivering exceptional service and ensuring jobs run smoothly from booking through to completion.

What You’ll Do:

• Drive Customer Satisfaction: Process customer orders with precision, from order entry and delivery tracking to invoicing.


• Provide Administrative Support: Perform data entry, manage bookings, inventory management, and check workshop output before delivery to customers.


• Be the Expert: Address sales inquiries over the counter, by phone, and via email from a diverse range of customers, including automotive dealers and trade clients.


• Get involved in Epic Events: Participate in exciting events like 4x4 Shows and Open Days that showcase our brand and products.

What’s in It for You:

• Generous Hourly Rate: Enjoy competitive pay that reflects your skills and experience.


• Join a Leader: Be part of an industry pioneer where your contributions truly matter.

Ongoing Training: Expand your expertise with training on the latest products and innovations.

Who You Are:

• Customer Service Enthusiast: Passionate about service, following up with customers, building relationships and a drive to make every customer interaction expectational.


• 4x4 Fanatic: Bring genuine passion for off-road vehicles and adventure, backed by strong automotive knowledge.


• Tech-Savvy Administrator: Comfortable using systems for maintaining customer databases, managing bookings, and streamlining processes.

Team Player: You thrive in a collaborative environment and are eager to contribute to a cohesive team.

About us:

At ARB, we're not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Operating in 100 countries, our reputation is built on high-quality products and people who value quality, reliability, and practicality.