Branch Manager

Coates; Albury City; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave

Volunteering opportunities

Job summary

Coates Albury is seeking a Branch Manager to lead a capable team of Customer Service Coordinators and Mechanics, ensuring safe, efficient operations and outstanding customer service. You will own branch performance, manage budgets and KPIs, drive revenue growth and fleet utilisation while upholding Coates' Zero Harm safety culture.

A strategic leader with strong communication will thrive in this hands-on regional role.

Qualifications

• Experience leading teams in operational, industrial, equipment hire, trade or service-based environments.
• Strong prioritisation and organisational skills.
• Proven ability to drive branch performance including safety, revenue and profitability.
• Experience managing budgets, KPIs and branch performance.

Responsibilities

• Leading, coaching and developing your team to deliver exceptional customer and operational outcomes.
• Building a strong branch culture focused on safety, teamwork and accountability.
• Managing branch performance across revenue, profitability, fleet availability and utilisation.
• Overseeing workshop and fleet operations to ensure equipment is ready and available when customers need it.
• Managing branch budgets, P&L performance and key operational metrics.
• Resolving day-to-day operational challenges through proactive planning and problem-solving.
• Building strong customer relationships while identifying opportunities to grow revenue and customer loyalty.
• Ensuring compliance with Coates' Zero Harm safety standards and operational procedures.

Skills

Leadership

Operational mindset

Customer focus

Problem solving

Communication

Stakeholder management

Microsoft Office

CRM software

Tools

CRM software

Fleet management software

Job description

The next step in your career starts here…

• Permanent full-time position, Monday to Friday
• Base salary + tool of trade motor vehicle + quarterly incentives
• Lead an established and well-performing branch in Albury

As a Branch Manager at Coates Albury, you'll play a highly valued and critical role leading safe, efficient, and customer-focused operations.

Taking ownership of a well-established branch, you'll lead a capable team of Customer Service Coordinators and Mechanics, ensuring exceptional service delivery while driving performance across safety, fleet utilisation, customer satisfaction, revenue growth and branch profitability.

You'll bring a strong operational mindset and a commitment to Coates' Safety First culture, confidently navigating day-to-day challenges, setting clear priorities and maintaining a high-performing operation.

By leading and developing your team, you'll create a consistent rhythm across the branch and foster a culture of accountability, collaboration and service excellence that reflects the high standards Coates is known for.

You’ll Enjoy Variety In Your Role Including

• Leading, coaching and developing your team to deliver exceptional customer and operational outcomes
• Building a strong branch culture focused on safety, teamwork and accountability
• Managing branch performance across revenue, profitability, fleet availability and utilisation
• Overseeing workshop and fleet operations to ensure equipment is ready and available when customers need it
• Managing branch budgets, P&L performance and key operational metrics
• Resolving day-to-day operational challenges through proactive planning and problem-solving
• Building strong customer relationships while identifying opportunities to grow revenue and customer loyalty
• Ensuring compliance with Coates' Zero Harm safety standards and operational procedures

What You'll Bring To The Role

• Leadership experience within an operational, industrial, equipment hire, trade or service-based environment
• A strong operational mindset with the ability to prioritise, organise and manage competing demands
• Proven ability to lead, develop and motivate teams to achieve strong results
• Experience managing budgets, KPIs and branch performance
• A customer-focused approach and an understanding of what drives branch performance
• Excellent problem-solving skills and the confidence to make decisions in a fast-paced environment
• Strong communication and stakeholder management skills
• Well-developed computer skills, including Microsoft Office and customer management systems

What You'll Get In Return

• Development and career progression pathways
• Flexible working options available. Let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to the government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.