Branch Leader: Lending, Service & Growth

BOQ; Australia; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Discounted financial products

Salary packaging options

Paid parental leave

Additional annual leave purchase

Discounted private health insurance

Employee Assistance Program (EAP)

Employee network groups

Pride in Diversity membership

Job summary

BOQ Mandurah is seeking a Branch Manager to lead a high-performing team in delivering outstanding customer experiences, while overseeing lending activities and maintaining operational excellence across the branch.

You will coach and mentor staff, ensure compliance, champion digital banking adoption, and build strong relationships with local businesses to grow BOQ's presence in the community.

Qualifications

• Experience leading a branch or large team in financial services.
• Proven ability to oversee lending pipelines and risk management.
• Strong customer service focus with a view to community engagement.

Responsibilities

• Lead and coach the branch team to deliver exceptional customer experiences.
• Oversee lending activities and pipelines; manage risk and compliance.
• Drive operational excellence across branch processes and digital banking adoption.
• Foster community engagement and strong relationships with local businesses.
• Model fast-paced, agile leadership and continuous improvement.

Skills

Branch leadership

Lending operations

Coaching

Compliance

Customer service

Job description

BOQ Mandurah is seeking a Branch Manager to lead a high-performing team in delivering outstanding customer experiences, while overseeing lending activities and maintaining operational excellence across the branch.

You will coach and mentor staff, ensure compliance, champion digital banking adoption, and build strong relationships with local businesses to grow BOQ's presence in the community.