Branch Leader – Automotive Service & Customer Experience

Velocity Truck Centres; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Velocity Truck Centres Australia seeks an experienced Branch Manager to take overall responsibility for the Huntingwood dealership's performance across Service, Parts, customer experience, safety and commercial outcomes. This is a visible, hands-on leadership role that sets the tone and supports a high-performing team.

You will shape culture, build capability and maintain safe, efficient, and customer-focused operations while delivering strong results and stakeholder value at multiple levels.

Qualifications

• Proven leadership experience in automotive/heavy vehicle/service operations.
• People-first leadership style with coaching capability.
• Strong commitment to workplace safety and operational excellence.
• Solid understanding of Service and Parts operations and dealership drivers.
• Experience managing budgets and commercial outcomes.
• Excellent customer relationship and stakeholder management skills.
• Ability to drive change and guide teams through transitions.
• Heavy/commercial vehicle industry experience considered advantageous.

Responsibilities

• Lead day-to-day branch operations across Service, Parts and customer-facing functions.
• Build a people-first culture with accountability and development.
• Champion safety and wellbeing across the branch.
• Coach frontline leaders to strengthen capability and performance.
• Deliver financial, operational and customer targets for the branch.
• Manage budgets, profitability and overall branch performance.
• Build strong relationships with customers and key stakeholders.
• Foster collaboration and shared accountability across the branch.

Skills

Leadership experience

People-first leadership

Safety and compliance

Service and Parts operations

Budgeting and financial performance

Customer relationships & stakeholdermg

Change management

Heavy/Commercial vehicle industry

Job description

Velocity Truck Centres Australia seeks an experienced Branch Manager to take overall responsibility for the Huntingwood dealership's performance across Service, Parts, customer experience, safety and commercial outcomes. This is a visible, hands-on leadership role that sets the tone and supports a high-performing team.

You will shape culture, build capability and maintain safe, efficient, and customer-focused operations while delivering strong results and stakeholder value at multiple levels.