Branch Customer Experience Specialist

COMMONWEALTH BANK OF AUSTRALIA; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Commonwealth Bank of Australia (CBA) is seeking a passionate Customer Service Specialist to join our frontline team in Sydney. You will provide outstanding in-branch service, assist with day-to-day banking needs, and help customers achieve their financial goals.

This role emphasizes building genuine relationships, educating customers on products, and referring to specialist teams when appropriate. You will work in a fast-paced environment, ensure compliance, and support branch operations to

Qualifications

• Experience in retail, hospitality, banking, or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Confident using digital tools and banking technology.

Responsibilities

• Provide exceptional in-branch customer service in a friendly and efficient manner.
• Assist customers with day-to-day banking needs, both in-person and digitally.
• Educate customers about CBA products and services, helping them find the best solutions.
• Identify opportunities to refer customers to specialist teams (e.g., home loans, business banking).
• Follow procedures to ensure compliance with banking and security regulations.
• Support branch operations and collaborate with your team to exceed service targets.

Skills

Retail banking

Customer service

Communication

Digital tools

Attention to detail

Team collaboration

Tools

Banking software

Job description

Commonwealth Bank of Australia (CBA) is seeking a passionate Customer Service Specialist to join our frontline team in Sydney. You will provide outstanding in-branch service, assist with day-to-day banking needs, and help customers achieve their financial goals.

This role emphasizes building genuine relationships, educating customers on products, and referring to specialist teams when appropriate. You will work in a fast-paced environment, ensure compliance, and support branch operations to