Customer Advisor - Broome

NAB; City Of Karratha; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Banking discounts

Travel discounts

Wellbeing support

Leave benefits

Career development

Descripción de la vacante

NAB is seeking a Branch Customer Advisor to support the Broome branch, delivering seamless, tailored customer experiences and helping customers with account openings, lending and transactions. You will promote Smarter Banking options to drive simple and secure banking while maintaining a customer-centric approach.

The role emphasises quality service, teamwork and inclusion, with a focus on accurate processing and excellent customer interactions.

Formación

• Passion for delivering quality customer experiences.
• Keen eye for detail ensuring accurate transactions.
• Customer-centric thinking and appreciation for inclusion across a diverse customer base.

Responsabilidades

• Support NAB’s Broome branch by being the first point of contact for customers and prioritising their needs.
• Identify suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Conocimientos

Customer service

Attention to detail

Team player

Descripción del empleo

Branch Customer Advisor – Banking

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Broome branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours (5 days per week):

Join our team in this role within the hours 9:00am – 4:30pm, Monday to Thursday and 9:00am – 5:15pm Friday.

More focus on you

• All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:
• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team [e-mail](please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.