Branch Banking Advisor — Member Services

Teachers Mutual Bank; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Member Service Officer at the North Melbourne and Belconnen branches. You’ll welcome members, handle everyday banking enquiries, transactions and provide clear, professional support across face-to-face, phone and secure messaging.

The role is permanent full-time, focused on building trusted relationships, solving problems and guiding customers to suitable banking solutions while complying with risk and service standards.

Qualifications

• Experience providing customer service in a face-to-face or phone-based environment.
• Clear verbal and written communication, with the ability to listen and explain information effectively.
• Strong attention to detail when processing transactions, entering information and maintaining records.
• The ability to identify customer needs and present suitable solutions.
• A collaborative, adaptable approach and willingness to learn banking products, systems and processes.
• Financial Services Reform Tier 2 Accreditation, or willingness to undertake and complete it.

Responsibilities

• Welcome members into the branch and provide clear, professional banking support.
• Process cash and non-cash transactions accurately, where applicable.
• Listen to member needs and recommend appropriate products or services.
• Respond to enquiries through phone, email and secure messaging.
• Make outbound calls to support member campaigns, including term-deposit maturities.
• Maintain accurate records and follow relevant risk, compliance and service requirements.

Job description

Teachers Mutual Bank Limited is seeking a Member Service Officer at the North Melbourne and Belconnen branches. You’ll welcome members, handle everyday banking enquiries, transactions and provide clear, professional support across face-to-face, phone and secure messaging.

The role is permanent full-time, focused on building trusted relationships, solving problems and guiding customers to suitable banking solutions while complying with risk and service standards.