Branch Banking Advisor — Customer Experience

National Australia Bank; Cowra; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Banking discounts

Travel & lifestyle perks

Career development opportunities

Job summary

National Australia Bank in Cowra is seeking a Branch Customer Advisor to deliver seamless, personalised banking experiences at the Cowra branch. You’ll be the first point of contact for customers, helping with account openings, lending basics, and everyday banking needs.

Join NAB’s customer-obsessed culture, with opportunities for learning, growth and involvement in community banking. This role offers flexible shifts and a supportive team committed to accurate, efficient service.

Qualifications

• Customer-centred mindset and ability to deliver tailored banking experiences.
• Strong attention to detail to ensure every transaction is accurate.
• Team player with a proactive, positive attitude toward customer problems.

Responsibilities

• Serve as the first point of contact for customers at the Cowra branch.
• Identify suitable products and services for customers, including account opening and transactions.
• Introduce Smarter Banking options to simplify and secure banking for customers.

Skills

Customer service

Attention to detail

Team player

Job description

National Australia Bank in Cowra is seeking a Branch Customer Advisor to deliver seamless, personalised banking experiences at the Cowra branch. You’ll be the first point of contact for customers, helping with account openings, lending basics, and everyday banking needs.

Join NAB’s customer-obsessed culture, with opportunities for learning, growth and involvement in community banking. This role offers flexible shifts and a supportive team committed to accurate, efficient service.