Branch Administrator & Customer Support

Excavation Equipment Pty Ltd; Greater Shepparton; On-site; AUD 50,000 - 60,000; Full time

Job summary

EXEQ Group is seeking a Branch Administrator & Customer Support team member to help keep our Shepparton branch organised, inform customers, and move the sales process forward. The role blends administration with customer service, sales support and freight coordination, offering learning opportunities and a path to grow with the business.

You’ll learn how the branch operates, develop product knowledge, and gain skills that can be applied across our national network as your career progresses.

Qualifications

• Experience in administration, customer service, retail, sales support or a similar role.
• Clear, friendly communication and a helpful approach.
• Confidence using computers and learning new systems.
• Care with details, especially paperwork, pricing and customer records.
• Ability to organise competing tasks and keep people updated.
• Willingness to take ownership and ask for help when you need it.

Responsibilities

• Welcoming customers and responding to phone, online and Facebook Marketplace enquiries.
• Helping customers with production, pricing and availability.
• Preparing quotes, coordinating invoice requests and keeping customer records accurate.
• Following up payments, orders and customer collections.
• Organising freight quotes, bookings and delivery updates.
• Keeping customers informed when their stock arrives or delivery plans change.
• Working with warehouse, Accounts, Parts/Warranty and other branches to get things sorted.
• Keeping the front office organised and customer information up to date.

Skills

Administration

Customer Service

Organisational Skills

Communication

Problem Solving

Sales Support

Tools

Computers

Job description

Bring your organisation and people skills to a growing national business. A varied role in administration, customer support and branch coordination.

EXEQ Group | Shepparton

Three key selling points

• Build a career with a growing Australian business.

• Use your administration and customer service strengths in a varied, practical role.

• Equipment industry experience isn’t essential — bring curiosity and a willingness to learn.

Good with people? Great at keeping things organised? Let’s talk.

You’re the person who follows things through. You remember the customer who needs a call back, notice when the paperwork doesn’t add up, and get real satisfaction from making a busy day run smoothly.

At EXEQ Group, those skills matter.

We’re looking for a Branch Administrator & Customer Support team member to help keep our Shepparton branch organised, our customers informed and our sales process moving.

This is primarily an administration role, with customer service, sales support and freight coordination woven into your day. You’ll learn how the branch works, build useful product knowledge and develop skills you can take further as your career grows.

Your day could include

• Welcoming customers and responding to phone, online and Facebook Marketplace enquiries.

• Helping customers with production, pricing and availability.

• Preparing quotes, coordinating invoice requests and keeping customer records accurate.

• Following up payments, orders and customer collections.

• Organising freight quotes, bookings and delivery updates.

• Keeping customers informed when their stock arrives or delivery plans change.

• Working with our warehouse, Accounts, Parts/Warranty and other branches to get things sorted.

• Keeping the front office organised and customer information up to date.

What you’ll bring

• Experience in administration, customer service, retail, sales support or a similar role.

• Clear, friendly communication and a helpful approach.

• Confidence using computers and learning new systems.

• Care with details, especially paperwork, pricing and customer records.

• The ability to organise competing tasks and keep people updated.

• A willingness to take ownership and ask for help when you need it.

If you’re moving from another industry, returning to work or ready for a role with more scope, we’d love to hear how your experience could fit.

A career you can build on

EXEQ Group is an Australian equipment business with branches across the country. This role gives you experience across administration, customer relationships, sales support and logistics — a strong foundation for developing your career.

Women hold leadership roles across our business, including branch management and co-CEO. We warmly encourage women interested in the equipment industry to apply. Applicants of all genders are welcome.

Our expectations are straightforward: be professional, prompt and safe. Do your best, take ownership, keep an open mind and challenge with respect.