Branch Administrator

Flick Anticimex; Port Macquarie; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Stable role

Supportive team

Variety in day

Scheduling skills

Career progression

Job summary

Flick Anticimex Port Macquarie is seeking an organised and proactive Branch Administrator to support day-to-day branch operations. You will work with the Branch Manager and team to ensure smooth running and exceptional customer service.

This varied role covers administration, customer enquiries, credits and account adjustments, branch records, scheduling support, and collaboration with technicians and leadership—within a national organisation.

Qualifications

• Previous administration, office support or operations administration experience.
• Strong customer service and problem-solving abilities.
• Confident handling customer enquiries and complaints professionally.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Proficient with Microsoft Office and business systems.
• Able to multitask and prioritise in a fast-paced environment.
• Positive and proactive attitude.

Responsibilities

• Support day-to-day branch administration and operations.
• Assist with customer enquiries and resolve escalations.
• Process customer credits and account adjustments.
• Maintain branch compliance and administrative records.
• Organise toolbox meetings and track actions.
• Support service reporting and branch documentation.
• Assist with accounts administration tasks.
• Shadow and support scheduling activities as required.
• Collaborate with technicians, customer service teams and branch leadership.

Skills

Administration

Customer service

Time management

Detail oriented

Microsoft Office

Job description

At Flick Anticimex, we're looking for an organised and proactive Branch Administrator to support the day-to-day operations of our Port Macquarie branch.

This is a varied role where no two days are the same. You'll work closely with the Branch Manager and wider team to ensure the branch runs smoothly, customers receive exceptional service, and key administrative processes are completed accurately and on time.

Branch Administrator

Port Macquarie, NSW

What you'll be doing

• Supporting the day-to-day administration of the branch
• Assisting with customer enquiries and resolving escalations
• Processing customer credits and account adjustments
• Managing branch compliance and administrative records
• Organising toolbox meetings and tracking actions
• Supporting service reporting and branch documentation
• Assisting with accounts administration tasks
• Shadowing and supporting scheduling activities as required
• Working closely with technicians, customer service teams and branch leadership

What we're looking for

• Previous experience in an administration, office support or operations administration role
• Strong customer service and problem-solving skills
• Comfortable dealing with customer enquiries and complaints professionally
• Excellent organisational and time management skills
• High attention to detail and accuracy
• Confident using Microsoft Office and business systems
• Ability to multitask and prioritise in a fast-paced environment
• A positive and proactive attitude

Why join Flick?

• Stable, full-time position with an industry leader
• Supportive branch team and leadership
• Variety in your day with exposure to multiple areas of the business
• Opportunity to develop scheduling and operational skills
• Career progression opportunities within a national organisation