Customer Care Agent

Flick Anticimex; Rockhampton Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Structured training

Employee discounts

Onsite parking

Career progression

Job summary

Flick Anticimex is expanding our Rockhampton team and hiring Customer Care Agents to help us keep pace with high demand. In this fast-paced, high-volume environment, you'll handle inbound and outbound calls, deliver exceptional service, and convert enquiries into bookings and long-term customers.

We offer competitive pay, structured training, and ongoing development. You'll log activities in our CRM, contribute to a positive culture, and represent Flick with professionalism and care

Qualifications

• Excellent communication skills, both oral and written.
• Sales-driven mindset with ability to persuade and build rapport.
• Tech-savvy with quick learning, comfortable using CRM systems.
• Proficient in Microsoft Excel and Outlook.
• Reliable attendance and strong work ethic in a fast-paced environment.
• Previous call centre or sales experience preferred (not essential).

Responsibilities

• Convert inbound and outbound enquiries into bookings and long-term customers.
• Deliver expert advice and friendly service that builds trust and drives results.
• Hit and exceed daily sales targets with confidence and consistency.
• Log activities accurately in our CRM and track performance.
• Support admin tasks while keeping focus on conversion.
• Collaborate with your team to maintain a positive, high-energy culture.

Skills

Excellent communication

Sales-driven

Tech-savvy

Excel & Outlook

Reliability

Call centre experience

Tools

CRM systems

Job description

Flick Anticimex is a global leader in pest control and hygiene services, trusted by homes and businesses across Australia for over 100 years. With 40+ branches across the Pacific, we deliver smart, safe, and sustainable solutions that protect people and property. Join a team driven by quality, innovation, and a strong sense of purpose.

Customer Care Agent

Location: Kawana QLD 4701

About Flick Anticimex

Flick Anticimex is a global leader in pest control and hygiene services, trusted by homes and businesses across Australia for over 100 years. With 40+ branches across the Pacific, we deliver smart, safe, and sustainable solutions that protect people and property. Join a team driven by quality, innovation, and a strong sense of purpose.

The Opportunity

We're expanding our Rockhampton team and hiring Customer Care Agents to help us keep pace with high demand. In this fast-paced, high-volume environment, you'll handle inbound and outbound calls, deliver exceptional service, and convert enquiries into bookings and long-term customers.

What You’ll Do

• Convert inbound and outbound enquiries into bookings and long-term customers

• Deliver expert advice and friendly service that builds trust and drives results

• Hit and exceed daily sales targets with confidence and consistency

• Log activities accurately in our CRM and track performance

• Support admin tasks while keeping your focus on conversion

• Collaborate with your team to maintain a positive, high-energy culture

• Represent Flick with professionalism, integrity, and care

What You Bring

• Excellent oral and written communication

• Sales-driven mindset with strong persuasion and rapport-building skills

• Tech-savvy and quick learner; comfortable with CRM systems

• Proficient in Microsoft Excel and Outlook

• Reliable attendance, strong work ethic, and thrive in a fast-paced, high-volume call centre

• Prior call centre or sales experience preferred (not essential)

Why Join Flick

• Competitive pay + incentives

• Structured training and ongoing development

• Employee discounts on Flick products and services

• Inclusive, supportive culture with real career progression

• Onsite parking and public holiday entitlements

• Be part of a trusted brand with a century of service excellence

Equal Opportunity: Flick Anticimex is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace.