Box Office & Front-of-House Coordinator (Casual)

Latrobe City Council; Morwell; On-site; AUD 55,000 - 74,000; Full time

Job summary

Latrobe City Council in Traralgon is seeking a casual Box Office Administrator to be the welcoming face of GPAC, delivering excellent customer service, managing ticketing and front of house operations during performances and events.

You will handle point-of-sale transactions, respond to enquiries, support venue staff and volunteers, and help ensure smooth event delivery while maintaining accurate records and cash handling.

Qualifications

• Experience delivering customer service in reception, retail or similar environment.
• Accurate cash handling and transaction processing.
• Proficient with MS Office and basic ticketing/venue software.

Responsibilities

• Deliver exceptional customer service to patrons, visitors and stakeholders across GPAC and other venues.
• Manage ticketing, customer enquiries and point-of-sale transactions accurately and efficiently.
• Provide administrative support including financial processing, reporting and correspondence.
• Support Front of House operations and act as Front of House Supervisor when rostered.
• Collaborate with team members, volunteers and Front of House Officers to ensure successful event delivery.
• Contribute to professional presentation and smooth operation of Council's venues.

Skills

Customer service

Cash handling

MS Office

Ticketing systems

Tools

Ticketing software

POS systems

Microsoft Office

Job description

Latrobe City Council in Traralgon is seeking a casual Box Office Administrator to be the welcoming face of GPAC, delivering excellent customer service, managing ticketing and front of house operations during performances and events.

You will handle point-of-sale transactions, respond to enquiries, support venue staff and volunteers, and help ensure smooth event delivery while maintaining accurate records and cash handling.