Box Office Administrator

Latrobe City Council; Morwell; On-site; AUD 55,000 - 74,000; Full time

Job summary

Latrobe City Council in Traralgon is seeking a casual Box Office Administrator to be the welcoming face of GPAC, delivering excellent customer service, managing ticketing and front of house operations during performances and events.

You will handle point-of-sale transactions, respond to enquiries, support venue staff and volunteers, and help ensure smooth event delivery while maintaining accurate records and cash handling.

Qualifications

• Experience delivering customer service in reception, retail or similar environment.
• Accurate cash handling and transaction processing.
• Proficient with MS Office and basic ticketing/venue software.

Responsibilities

• Deliver exceptional customer service to patrons, visitors and stakeholders across GPAC and other venues.
• Manage ticketing, customer enquiries and point-of-sale transactions accurately and efficiently.
• Provide administrative support including financial processing, reporting and correspondence.
• Support Front of House operations and act as Front of House Supervisor when rostered.
• Collaborate with team members, volunteers and Front of House Officers to ensure successful event delivery.
• Contribute to professional presentation and smooth operation of Council's venues.

Skills

Customer service

Cash handling

MS Office

Ticketing systems

Tools

Ticketing software

POS systems

Microsoft Office

Job description

Do you want to make an IMPACT?

Box Office Administrator

Traralgon | Casual

$46.57 per hour (including 25% casual loading)

We're looking for a Box Office Administrator to join our Creative Venues, Events & Tourism team. In this role, you'll be the welcoming face of Gippsland Performing Arts Centre (GPAC), delivering exceptional customer service, supporting box office operations and helping create memorable experiences for patrons attending performances and events.

This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment and has a passion for delivering outstanding customer service while supporting Gippsland's vibrant arts and cultural community.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Deliver exceptional customer service to patrons, visitors and stakeholders across GPAC and other creative venues
• Manage ticketing, customer enquiries and point-of-sale transactions accurately and efficiently
• Provide administrative support including financial processing, reporting and correspondence
• Support Front of House operations and act as Front of House Supervisor when rostered
• Work collaboratively with team members, volunteers and Front of House Officers to ensure successful event delivery
• Contribute to the professional presentation and smooth operation of Council's creative venues

About You

You are a customer-focused and organised professional who enjoys helping people and creating positive experiences. You bring strong administration skills, excellent attention to detail and confidence working with a variety of systems and stakeholders.

You are comfortable managing competing priorities, handling cash and financial transactions accurately, and working as part of a collaborative team. An interest in the arts and entertainment industry would be highly regarded.

Key Selection Criteria

• Demonstrated experience providing a high level of customer service in a reception, retail, hospitality or similar customer-focused environment
• Experience in administration, including cash handling, correspondence and maintaining accurate records
• Well-developed communication skills with the ability to engage professionally with a diverse range of customers and stakeholders
• Experience using Microsoft Office applications and the ability to learn ticketing, point-of-sale and venue management software

We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

Interested or want to learn more?

Contact Teresa Peter, Box Officer Supervisor on 0484 128 513. All discussions about recruitment at Council are confidential.

We're looking forward to receiving your application by 5.00pm on 15 September 2026.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [e-mail] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [e-mail] or 5128 6113.