Boutique Night Manager – Overnight Front Office Lead

Kimpton Hotels & Restaurants; Adelaide; On-site; AUD 90,000 - 115,000; Full time

Job summary

Kimpton Mayfair Adelaide is seeking an experienced Night Manager to lead overnight Front Office operations and ensure a warm, memorable guest experience after dark.

You will oversee the nightly audit process, manage overnight team performance, and act as senior manager on duty, handling emergencies and safety procedures with confidence. Fluency in English is essential, with Australian working rights required.

Qualifications

• Previous experience in a Night Manager role within a hotel.
• Strong understanding of Night Audit, financial reconciliation, revenue reporting and cashiering procedures.
• Proven ability to lead a team and independently manage hotel operations overnight.
• Excellent problem-solving and decision-making skills, particularly when handling guest complaints and operational challenges.
• Exceptional attention to detail, organisational skills and financial accuracy.
• Computer savvy, with experience using hotel PMS systems, ideally Opera Cloud & F&B point of sale system.
• Strong understanding of hotel security, emergency procedures and workplace health and safety.
• Excellent communication skills and the ability to conduct effective shift handovers.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Fluency in English; additional languages are advantageous.
• Valid working rights in Australia.

Responsibilities

• Oversee overnight Front Office operations and ensure the night team is well-supported and delivering exceptional service.
• Welcome late arrivals and manage guest requests, concerns and recovery to create memorable experiences.
• Oversee the nightly audit process, reconciling revenue and transactions and reviewing reports for accuracy.
• Manage overnight team members with coaching and feedback to build a high-performing team.
• Act as senior manager on duty overnight and handle emergencies with sound judgment.
• Conduct regular hotel security and operational checks for guest and staff safety.
• Maintain strong communication with other departments and ensure smooth shift handovers.
• Identify opportunities to improve operational efficiency and financial controls while upholding Kimpton standards.

Skills

Night Manager experience

Team leadership

Problem solving

Attention to detail

Communication skills

Shift flexibility

English fluency

Emergency procedures knowledge

Guest relations

Overnight operations

Tools

Opera Cloud PMS

F&B POS system

Job description

Kimpton Mayfair Adelaide is seeking an experienced Night Manager to lead overnight Front Office operations and ensure a warm, memorable guest experience after dark.

You will oversee the nightly audit process, manage overnight team performance, and act as senior manager on duty, handling emergencies and safety procedures with confidence. Fluency in English is essential, with Australian working rights required.