Night Manager - Kimpton Mayfair Adelaide

Kimpton; Adelaide; On-site; AUD 90,000 - 115,000; Full time

Job summary

Kimpton Mayfair Adelaide is seeking an experienced Night Manager to lead overnight Front Office operations and ensure a warm, memorable guest experience after dark.

You will oversee the nightly audit process, manage overnight team performance, and act as senior manager on duty, handling emergencies and safety procedures with confidence. Fluency in English is essential, with Australian working rights required.

Qualifications

• Previous experience in a Night Manager role within a hotel.
• Strong understanding of Night Audit, financial reconciliation, revenue reporting and cashiering procedures.
• Proven ability to lead a team and independently manage hotel operations overnight.
• Excellent problem-solving and decision-making skills, particularly when handling guest complaints and operational challenges.
• Exceptional attention to detail, organisational skills and financial accuracy.
• Computer savvy, with experience using hotel PMS systems, ideally Opera Cloud & F&B point of sale system.
• Strong understanding of hotel security, emergency procedures and workplace health and safety.
• Excellent communication skills and the ability to conduct effective shift handovers.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Fluency in English; additional languages are advantageous.
• Valid working rights in Australia.

Responsibilities

• Oversee overnight Front Office operations and ensure the night team is well-supported and delivering exceptional service.
• Welcome late arrivals and manage guest requests, concerns and recovery to create memorable experiences.
• Oversee the nightly audit process, reconciling revenue and transactions and reviewing reports for accuracy.
• Manage overnight team members with coaching and feedback to build a high-performing team.
• Act as senior manager on duty overnight and handle emergencies with sound judgment.
• Conduct regular hotel security and operational checks for guest and staff safety.
• Maintain strong communication with other departments and ensure smooth shift handovers.
• Identify opportunities to improve operational efficiency and financial controls while upholding Kimpton standards.

Skills

Night Manager experience

Team leadership

Problem solving

Attention to detail

Communication skills

Shift flexibility

English fluency

Emergency procedures knowledge

Guest relations

Overnight operations

Tools

Opera Cloud PMS

F&B POS system

Job description

Night Manager – Kimpton Mayfair Hotel Adelaide

Join the iconic Kimpton Mayfair Hotel Adelaide as we step into something new.

Nestled in the heart of Adelaide’s vibrant CBD, the beloved Mayfair Hotel is entering an exciting new chapter—transforming into Kimpton Mayfair Adelaide in 2027.

At Kimpton, we do things differently. We’re the original boutique lifestyle brand—known for delivering luxury with a wink: sophisticated, yes—but never stuffy.

We create spaces that feel, experiences that connect, and moments that are personal, playful and a little unexpected.

This is your opportunity to be part of a transformation where timeless elegance meets bold personality—bringing together the Mayfair’s distinctive character with Kimpton’s signature energy, creativity and human connection.

We are on the lookout for a Night Manager! The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Night Manager, you’ll play a key role in delivering this from the outset, creating a warm and welcoming atmosphere that makes our guests feel at home, even after dark.

Alongside delivering exceptional guest experiences, you’ll oversee night-time Front Office operations, conduct operational audits, and ensure the smooth and efficient functioning of this key department.

A little taste of your day-to-day

• Leading and overseeing overnight hotel operations, ensuring the Front Office team is supported, well-coordinated and delivering exceptional service throughout the night.
• Welcoming late arrivals, assisting with early departures and taking ownership of guest requests, concerns and service recovery to create memorable guest experiences.
• Overseeing the nightly audit process, reconciling daily revenue and transactions, reviewing financial reports and investigating any discrepancies to ensure accuracy and compliance.
• Managing overnight team members, providing guidance, coaching and feedback to build a confident, engaged and high-performing team.
• Acting as the senior manager on duty overnight, making sound decisions and managing unexpected situations, guest concerns and operational challenges with confidence.
• Conducting regular hotel security and operational checks, ensuring the safety and wellbeing of our guests and team members, and responding to emergencies in line with hotel procedures.
• Maintaining strong communication with other hotel departments, ensuring effective shift handovers and that all outstanding guest matters, operational issues and important updates are communicated.
• Identifying opportunities to improve operational efficiency, financial controls and service delivery while ensuring our hotel standards and Kimpton values are consistently upheld.

What do we need from you

• Previous experience in a Night Manager role within a hotel.
• Strong understanding of Night Audit, financial reconciliation, revenue reporting and cashiering procedures.
• Proven ability to lead a team and independently manage hotel operations overnight.
• Excellent problem-solving and decision-making skills, particularly when handling guest complaints and operational challenges.
• Exceptional attention to detail, organisational skills and financial accuracy.
• Computer savvy, with experience using hotel PMS systems, ideally Opera Cloud & F&B point of sale system.
• Strong understanding of hotel security, emergency procedures and workplace health and safety.
• Excellent communication skills and the ability to conduct effective shift handovers.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Fluency in English; additional languages are advantageous.
• Valid working rights in Australia.

What you can expect from us

This is more than a role—it’s a chance to help shape something special.

• Be part of a once-in-a-generation brand transformation
• Join a brand that is radically inclusive, authentic and passionate
• Work in an environment that celebrates personality—where you can be 100% you
• Access IHG’s global career pathways, development programs and benefits
• Enjoy a competitive salary, hotel discounts and some of the best training in the business

Our culture

At Kimpton, we believe hospitality is, at its core, human.

We don’t follow scripts—we follow instincts. We create experiences that are warm, intuitive and refreshingly unscripted, where guests (and colleagues) feel seen, welcomed and inspired.

We’re proud to be part of IHG Hotels & Resorts, where we celebrate difference, value individuality, and create inclusive environments where everyone can bring their whole self to work.

Sound like you?

Even if you don’t meet every requirement, we’d love to hear from you.

Come as you are—and help us create something truly special.