Front Office Assistant Manager – Luxury Boutique Hotel

Children's Health Queensland Hospital and Health Service; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Job summary

Kimpton Mayfair Hotel Adelaide is seeking an Assistant Front Office Manager to support the Rooms Division Manager in leading the Front Office team and delivering the signature Kimpton guest experience.

You'll own Front Office standards, team performance and guest satisfaction while ensuring seamless daily operations and collaboration with Housekeeping, Food & Beverage and Reservations to create memorable stays in the heart of Adelaide.

Responsibilities

• Leading, supporting and motivating the Front Office team to deliver Kimpton's distinctive style of warm, personalised service.
• Creating an inclusive and collaborative team environment where colleagues feel supported, valued and empowered to succeed.
• Coaching and developing colleagues through regular feedback, onboarding, training and cross-training opportunities.
• Coordinating daily Front Office operations, staffing, shift priorities and task allocation to meet business levels and guest needs.
• Leading pre-shift briefings, communicating arrivals, VIPs, special occasions, guest preferences and operational priorities.
• Being a visible and approachable presence, building genuine guest connections and ensuring every guest feels welcomed and valued.
• Taking ownership of guest feedback, complaints and service recovery, resolving concerns with empathy and ensuring appropriate follow-up.
• Working closely with Housekeeping, Food & Beverage, Reservations and other departments to deliver a seamless guest journey.
• Driving Front Office performance by identifying opportunities to maximise occupancy, room rates, ancillary revenue and IHG One Rewards enrolments.
• Overseeing guest billing, account accuracy, credit procedures and Front Office financial controls, including the Night Audit function when required.
• Monitoring guest feedback, service standards and operational performance, identifying opportunities for continuous improvement.
• Ensuring Front Office operations meet IHG and Kimpton standards, including brand compliance, health and safety, security, privacy and responsible business practices.
• When rostered as Duty Manager, providing operational leadership across the hotel, coordinating

Job description

Kimpton Mayfair Hotel Adelaide is seeking an Assistant Front Office Manager to support the Rooms Division Manager in leading the Front Office team and delivering the signature Kimpton guest experience.

You'll own Front Office standards, team performance and guest satisfaction while ensuring seamless daily operations and collaboration with Housekeeping, Food & Beverage and Reservations to create memorable stays in the heart of Adelaide.