Boutique Hotel Front Desk & F&B All-Rounder

Emerald City Hotels Administration Pty Ltd; Mosman; On-site; AUD 30,000 - 41,000; Part time

Job summary

Emerald City Hotels Administration Pty Ltd in Mosman is seeking a professional Front Desk Receptionist & F&B All-Rounder to join our boutique hotel team. The role covers guest reception and food & beverage service, delivering warm, attentive hospitality across shifts and on-site duties.

Ideal candidates bring front desk or reception experience, strong customer service, fluent English, and solid computer skills. RSA or food safety training is a plus, with NSW residency required for employment.

Qualifications

• Previous hotel Front Desk or Reception experience, or strong transferable hospitality skills with the ability to learn quickly.
• Fluent spoken and written English, exceptional telephone etiquette and excellent communication skills.
• A current NSW RSA certificate, or willingness to obtain; appropriate food safety training or willingness to complete it.
• Australian residency or valid Australian working rights.

Responsibilities

• Managing guest check-ins, check-outs, reservations and enquiries.
• Responding professionally to telephone calls, emails and guest requests.
• Processing payments, completing reconciliations and maintaining accurate records.
• Providing personalised guest assistance and resolving enquiries independently.
• Serving food and beverages from the hotel's established Day-Menu.
• Maintaining high standards of presentation, cleanliness and food safety.
• Assisting with general hotel operations and responding appropriately to guest needs and emergencies.

Skills

Front Desk experience

Customer service

Communication skills

Computer literacy

Tools

Property Management System

Job description

Emerald City Hotels Administration Pty Ltd in Mosman is seeking a professional Front Desk Receptionist & F&B All-Rounder to join our boutique hotel team. The role covers guest reception and food & beverage service, delivering warm, attentive hospitality across shifts and on-site duties.

Ideal candidates bring front desk or reception experience, strong customer service, fluent English, and solid computer skills. RSA or food safety training is a plus, with NSW residency required for employment.