Bottle Shop Manager

Aus Venue Co; Byron Bay; On-site; AUD 90,000 - 110,000; Full time

Job summary

North Byron Hotel in Byron Bay, NSW, is seeking a Bottleshop Manager to lead day-to-day retail operations and drive exceptional guest experiences. You’ll oversee beverage offerings, stock and supplier relationships while developing a high-performing team and maintaining strong financial performance.

You will collaborate with the Licensee to deliver service standards, promotions, and community engagement, balancing guest satisfaction with commercial results at a sought-after regional venue.

Qualifications

• Experience leading bottleshop or high‑volume hospitality operations.
• Strong beverage knowledge and customer service standards.
• Proven financial acumen with budgets, COGS and P&L awareness.

Responsibilities

• Lead and motivate the retail team to deliver exceptional customer service.
• Drive sales, profitability, labour performance and expense control.
• Oversee beverage listings, COGS, stock initiatives and supplier relationships.
• Review financial performance and identify opportunities to improve results.
• Develop and implement operational procedures and service standards.
• Build relationships with guests, team, suppliers and community.
• Support promotions, events and retail marketing initiatives.
• Monitor competitor activity and identify growth opportunities.
• Recruit, train, coach and develop team members and leaders.
• Conduct team meetings, reviews and people-planning activities.
• Champion North Byron Hotel’s service standards and F&B non-negotiables.
• Ensure WHS, quality and regulatory compliance.

Skills

Bottleshop management

Retail liquor operations

Hospitality leadership

Team coaching

Customer service

Budgeting & P&L

Supplier relations

Marketing support

Regulatory compliance

Education

Experience in hospitality management

Tools

POS systems

Stock management software

Job description

Lead the retail operation at one of Byron Bay’s most exciting hospitality venues.

North Byron Hotel is looking for an experienced and commercially minded Bottleshop Manager to lead the day-to-day performance of our retail business. Based at 61 Bayshore Drive, you’ll play a key role in delivering an outstanding customer experience, developing a high-performing team and growing the retail operation.

Working closely with the Licensee, you’ll oversee retail performance, beverage offerings, team engagement, supplier relationships, marketing activity and operational standards.

Bottleshop Manager

North Byron Hotel | Byron Bay, NSW

What you’ll do

• Lead and motivate the retail team to deliver exceptional customer service

• Drive sales, profitability, labour performance and expense control

• Manage beverage listings, COGS, stock-related initiatives and supplier relationships

• Review financial performance and identify opportunities to improve results

• Develop and implement operational procedures and service standards

• Build strong relationships with guests, team members, suppliers and the local community

• Support the delivery of promotions, events and retail marketing initiatives

• Monitor competitor activity and identify opportunities for growth

• Recruit, train, coach and develop team members and leaders

• Conduct team meetings, performance reviews and people-planning activities

• Champion North Byron Hotel’s service standards, values and F&B non-negotiables

• Ensure compliance with workplace health and safety, quality and regulatory requirements

• Create a positive team culture that supports engagement, retention and continuous improvement

What we’re looking for

You’ll be an experienced hospitality or retail leader with a strong understanding of beverage operations and the ability to balance exceptional service with commercial performance.

You’ll bring:

• Experience managing a bottleshop, retail liquor operation or high-volume hospitality department

• Strong knowledge of beverage products, service standards and customer experience

• Proven financial and commercial acumen, including exposure to budgets, COGS and P&L reporting

• Experience leading, coaching and developing high-performing teams

• Strong communication, organisation and problem-solving skills

• Confidence working with suppliers, marketing partners and local stakeholders

• A proactive approach to identifying opportunities and implementing change

• A genuine passion for creating memorable customer experiences

Why join North Byron Hotel?

This is an opportunity to take ownership of a key retail operation within a vibrant, high-volume venue in one of Australia’s most iconic hospitality destinations. You’ll have the support of the Licensee and wider venue team, along with the autonomy to make a meaningful impact on performance, people and guest experience.