Bottle Shop Manager

Open Door Pub Co. Pty LTD; Byron Bay; On-site; AUD 90,000 - 110,000; Full time

Job summary

North Byron Hotel in Byron Bay is seeking an experienced Bottleshop Manager to lead the day-to-day retail operation. Based at 61 Bayshore Drive, you will drive performance, manage a high-performing team and oversee beverage offerings, supplier relationships and retail standards.

The role requires strong financial acumen, leadership, and a passion for delivering memorable guest experiences in a vibrant hospitality setting.

Qualifications

• Experience managing a bottleshop or high-volume hospitality department.
• Strong knowledge of beverage products and customer service standards.
• Proven financial acumen with budgets, COGS and P&L awareness.

Responsibilities

• Lead and motivate the retail team to deliver exceptional service.
• Drive sales, profitability, labour performance and expense control.
• Manage beverage listings, stock, supplier relationships and pricing.
• Review financial performance and identify improvement opportunities.
• Develop operational procedures and service standards.
• Build relationships with guests, team, suppliers and the local community.
• Support promotions, events and retail marketing initiatives.

Skills

Bottleshop management

Bev product knowledge

Financial acumen

Team leadership

Communication skills

Supplier relationship management

Problem-solving

Job description

Bottleshop Manager North Byron Hotel | Byron Bay, NSW

Lead the retail operation at one of Byron Bay’s most exciting hospitality venues. North Byron Hotel is looking for an experienced and commercially minded Bottleshop Manager to lead the day-to-day performance of our retail business. Based at 61 Bayshore Drive, you’ll play a key role in delivering an outstanding customer experience, developing a high-performing team and growing the retail operation. Working closely with the Licensee, you’ll oversee retail performance, beverage offerings, team engagement, supplier relationships, marketing activity and operational standards.

What you’ll do

• Lead and motivate the retail team to deliver exceptional customer service
• Drive sales, profitability, labour performance and expense control
• Manage beverage listings, COGS, stock-related initiatives and supplier relationships
• Review financial performance and identify opportunities to improve results
• Develop and implement operational procedures and service standards
• Build strong relationships with guests, team members, suppliers and the local community
• Support the delivery of promotions, events and retail marketing initiatives
• Monitor competitor activity and identify opportunities for growth
• Recruit, train, coach and develop team members and leaders
• Conduct team meetings, performance reviews and people-planning activities
• Champion North Byron Hotel’s service standards, values and F&B non-negotiables
• Ensure compliance with workplace health and safety, quality and regulatory requirements
• Create a positive team culture that supports engagement, retention and continuous improvement

What we’re looking for

• Experience managing a bottleshop, retail liquor operation or high-volume hospitality department
• Strong knowledge of beverage products, service standards and customer experience
• Proven financial and commercial acumen, including exposure to budgets, COGS and P&L reporting
• Experience leading, coaching and developing high-performing teams
• Strong communication, organisation and problem-solving skills
• Confidence working with suppliers, marketing partners and local stakeholders
• A proactive approach to identifying opportunities and implementing change
• A genuine passion for creating memorable customer experiences

Why join North Byron Hotel?

This is an opportunity to take ownership of a key retail operation within a vibrant, high-volume venue in one of Australia’s most iconic hospitality destinations. You’ll have the support of the Licensee and wider venue team, along with the autonomy to make a meaningful impact on performance, people and guest experience.

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.