Retail Store Manager - Bottleshop

Thomas Hotels; Sydney; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive remuneration

Staff discounts

Professional development opportunities

Work-life balance

Flexible schedules

Job summary

Thomas Hotels in Sydney's Surry Hills is seeking an experienced Retail Store Manager - Bottleshop to lead day-to-day operations, drive sales and deliver outstanding customer service. This full-time role oversees staff, inventory, merchandising, and compliance with liquor laws.

The successful candidate will have proven leadership, strong communication skills, and a hands-on approach to managing stock, POS systems, and safety standards. Join a dynamic team and advance your retail management career.

Qualifications

• Experience as a retail store manager or supervisor in bottleshop/liquor sectors.
• Strong leadership and people management skills.
• Proven ability to drive sales and hit targets.
• Excellent customer service orientation.
• Knowledge of liquor licensing and retail compliance.
• Good communication and organizational skills.

Responsibilities

• Lead and motivate a team to deliver exceptional service and hit sales targets.
• Oversee daily store operations, opening/closing, stock rotation, merchandising.
• Manage inventory, ordering, and product availability.
• Analyze sales performance and implement revenue strategies.
• Ensure compliance with liquor laws, health and safety.
• Recruit, train, and develop staff.
• Maintain store standards and POS systems.
• Handle customer inquiries and resolve issues.
• Report KPIs to senior management.

Skills

Leadership

People management

Customer service

Sales optimization

Retail operations

Liquor licensing

Education

Retail management certification

Tools

POS systems

Job description

We are seeking an experienced Retail Store Manager - Bottleshop to lead our store operations in Surry Hills, NSW. This is a full-time position offering a fantastic opportunity to take ownership of a dynamic retail environment and drive sales performance across our bottleshop operations. You will be responsible for overseeing all aspects of store management, from staff leadership and customer service excellence to inventory management and financial performance. This role is crucial to our retail success and offers the chance to make a real impact on our business growth and customer experience.

Key responsibilities

Leading, managing and motivating a team of retail staff to achieve excellent customer service standards and sales targets

Overseeing day-to-day store operations, including opening and closing procedures, stock rotation and merchandising displays

Managing inventory levels, ordering stock, and ensuring optimal product availability to meet customer demand

Monitoring and analysing sales performance, implementing strategies to increase revenue and achieve financial targets

Ensuring compliance with all relevant retail, liquor licensing and health and safety regulations

Recruiting, training and developing team members to foster a high-performing and engaged workforce

Maintaining store standards, including cleanliness, visual merchandising and point-of-sale systems

Managing customer complaints and resolving issues to ensure satisfaction and loyalty

Reporting on key performance indicators and providing regular updates to senior management

What we’re looking for

Proven experience as a retail store manager or in a similar supervisory role, ideally within bottleshop, liquor retail or hospitality sectors

Strong leadership and people management skills with the ability to motivate and develop team members

Demonstrated ability to drive sales performance and achieve financial targets

Excellent customer service orientation and the ability to build strong customer relationships

Sound knowledge of retail operations, inventory management and point-of-sale systems

Understanding of liquor licensing laws, responsible service of alcohol and relevant retail compliance requirements

Strong communication and organisational skills with the ability to multitask and prioritise effectively

Problem-solving mindset and resilience when managing challenging situations

Retail qualification or relevant management certification is desirable

What we offer

We are committed to supporting our employees with a comprehensive benefits package and a positive work environment. We offer competitive remuneration, staff discounts and access to professional development opportunities that will enhance your retail management skills. We value work-life balance and provide flexibility where possible, supporting you to manage your personal wellbeing alongside your professional responsibilities. Our team-focused culture encourages collaboration, innovation and career progression, with opportunities to develop your skills and advance within the organisation.

About us

We are a respected name in the hospitality and retail sector, committed to delivering exceptional service and quality products to our customers. Our bottleshop operations are an important part of our business, and we pride ourselves on offering a curated selection of beverages and a knowledgeable customer experience. We are driven by our values of integrity, excellence and customer focus, and we invest in our teams to create an inclusive and supportive workplace. With a strong presence in the Sydney market, we continue to grow and evolve, always striving to exceed customer expectations and maintain our reputation as a trusted retailer.