Booking & Administration Officer

IRAMOO COMMUNITY CENTRE; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

IRamoo Community Centre is seeking a Booking & Administration Officer to join the Centre Manager's team in Wyndham Vale, VIC. The role focuses on efficient venue bookings, invoicing and information delivery to prospective and current hirers.

You will handle reception duties, respond professionally to enquiries, and maintain accurate records. A Certificate III in Business (Administration) or similar is advantageous but not essential; a Police Check and Working With Children Check are required.

Qualifications

• Experience in administration, reception duties and/or venue bookings (desirable)
• Experience managing bookings, records, invoices and customer enquiries (desirable)
• Competency in Microsoft Office programs and relevant administrative systems (desirable)
• Strong organisational skills and attention to detail (desirable)
• Friendly, professional manner with strong interpersonal and communication skills (desirable)
• Ability to work independently and as part of a small team (desirable)

Responsibilities

• Manage the venue bookings calendar for Centre spaces.
• Maintain records of venue hire bookings, hire agreements and documentation.
• Maintain the key register and records relating to venue hire.
• Coordinate function and room hire enquiries and provide information to hirers.
• Serve as first point of contact for visitors, phone and email enquiries.

Skills

Booking management

Customer service

Administration

Microsoft Office

Organisational skills

Education

Certificate III in Business (Administration) or related qualification

Tools

Microsoft Office

Job description

IRAMOO COMMUNITY CENTRE – Wyndham Vale VIC

The Booking & Administration Officer works under the direction of the Centre Manager to ensure the Centre is a vibrant, welcoming and inclusive community resource. The role functions as part of a team to ensure the effective and efficient operation of the Centre and achieve the goals set out in the Strategic Plan.

Key responsibilities

Manage the venue bookings calendar to ensure organised and effective use of Centre spaces

Maintain accurate records of venue hire bookings, hire agreements and associated documentation

Maintain the key register and records relating to venue hire

Coordinate function and room hire enquiries and provide clear information to prospective and existing hirers

Serve as a welcoming first point of contact for visitors, phone and email enquiries

Perform reception duties and respond to enquiries in a timely and professional manner

Provide information about Centre programs, services, venue hire and community support options

Maintain accurate records of venue hire fees and charges

Prepare and issue monthly invoices to hirer groups

Follow up outstanding invoices within required timeframes

About you

Demonstrated experience in administration, reception duties and/or venue bookings (desirable)

Experience managing bookings, records, invoices and customer enquiries (desirable)

Competency in Microsoft Office programs and relevant administrative systems (desirable)

Strong organisational skills and attention to detail (desirable)

Friendly, professional manner with strong interpersonal and communication skills (desirable)

Ability to work independently and as part of a small team (desirable)

Certificate III in Business (Administration) or a related qualification would be advantageous but is not essential

Employment conditional upon a satisfactory Police Check and Working With Children Check

Current driver's license and roadworthy vehicle

About us

Iramoo Community Centre Inc. is located at 84 Honour Avenue, Wyndham Vale 3024. The Centre operates as a vibrant, welcoming and inclusive community resource.

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