Boarding Cattery Manager

Alphapet; Mornington; On-site; AUD 65,000 - 85,000; Full time

Job summary

Alphapet in Victoria’s Mornington centre seeks a proactive Cattery Manager to lead daily operations of our cat-only boarding facility. You will oversee staff, ensure high welfare standards, manage bookings, and uphold hygiene and safety protocols, delivering outstanding client experiences.

The ideal candidate has a Diploma or 3+ years in a similar role, with strong leadership, communication, and organisational skills to supervise a fast-paced team and ensure consistent, quality care for boarded

Qualifications

• Diploma in relevant field or three years' work experience.
• Strong background in cattery management and pet care operations.
• Knowledge of animal welfare, hygiene and regulatory compliance.
• Excellent communication and interpersonal skills with staff leadership experience.
• Customer-focused, able to manage bookings, enquiries and feedback professionally.
• Highly organized with strong time management and decision-making skills.

Responsibilities

• Lead and oversee the daily operations of the boarding cattery to ensure efficient and high-quality cat boarding services.
• Select, supervise, and train staff responsible for feeding, cleaning, and caring for boarded cats, ensuring consistent service standards.
• Monitor the health, wellbeing, and behaviour of cats in the facility and ensure appropriate care procedures are implemented.
• Supervise and coordinate staff handling customer bookings, enquiries, and check-in/check-out procedures to ensure efficient operations and a positive client experience.
• Establish and maintain high standards of hygiene, cleanliness, and safety within the cattery facility.
• Develop and implement operational procedures and staff routines to ensure smooth workflow and consistent service quality.
• Monitor inventory levels of cat food, litter, bedding, and other supplies, and coordinate purchasing when required.
• Oversee the management of customer feedback and service issues, ensuring timely resolution and continuous improvement in service quality.
• Ensure the cattery operates in compliance with relevant animal welfare regulations, workplace health and safety requirements, and company policies.
• Report operational performance to management and contribute to the continuous improvement of service quality and operational efficiency.

Skills

Staff leadership

Customer service

Operations management

Communication

Time management

Decision-making

Problem solving

Organisational skills

Education

Diploma or higher

Job description

The Boarding Cattery Manager will lead and oversee the daily operations of the boarding cattery to ensure efficient and high-quality cat boarding services at our Mornington center, which focuses exclusively on cat boarding services.

Key responsibilities

Lead and oversee the daily operations of the boarding cattery to ensure efficient and high-quality cat boarding services.

Select, supervise, and train staff responsible for feeding, cleaning, and caring for boarded cats, ensuring consistent service standards.

Monitor the health, wellbeing, and behaviour of cats in the facility and ensure appropriate care procedures are implemented.

Supervise and coordinate staff handling customer bookings, enquiries, and check-in/check-out procedures to ensure efficient operations and a positive client experience.

Establish and maintain high standards of hygiene, cleanliness, and safety within the cattery facility.

Develop and implement operational procedures and staff routines to ensure smooth workflow and consistent service quality.

Monitor inventory levels of cat food, litter, bedding, and other supplies, and coordinate purchasing when required.

Oversee the management of customer feedback and service issues, ensuring timely resolution and continuous improvement in service quality.

Ensure the cattery operates in compliance with relevant animal welfare regulations, workplace health and safety requirements, and company policies.

Report operational performance to management and contribute to the continuous improvement of service quality and operational efficiency.

About you

At least a Diploma in relevant field or three years work experience in similar position

Strong background in cattery management and pet care operations.

Knowledge of animal welfare, hygiene, and regulatory compliance.

Excellent communication and interpersonal skills, with staff leadership experience.

Customer-focused, able to manage bookings, enquiries, and feedback professionally.

Highly organised, with strong time management and decision‑making skills.

Ability to oversee daily operations in a fast‑paced environment.

Proven ability to lead and motivate a team to maintain high standards of care.

About us

Khoos Trading Pty Ltd, trading as Alphapet, is an established pet care company operating in Australia. We specialize in pet grooming and pet boarding services and currently operates multiple centers across Victoria.