Bk117 Helicopter Ame – Maintenance & Troubleshooting

Helijobs.Net; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work from home arrangement

Flexible start and finish times

Competitive compensation

Annual salary reviews

Salary continuance insurance

Career development and progression

Inclusive and diverse colleagues

Supportive environment

Global projects and travel

Job summary

Fugro is seeking an IT Support Engineer for Remote Operations & Connectivity to support marine operations across the APAC region from the ROC environment. You will deliver hands-on L1/L2 IT/OT support ensuring stable connectivity for vessels and field teams, while collaborating with global teams and vendors.

The role requires a tertiary IT/engineering degree, experience with networking, monitoring tools, and incident response. Occasional regional travel and a hybrid work model are included.

Qualifications

• Tertiary degree in Information Technology, Engineering or a similar field with networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls).
• Experience delivering L2 IT/OT support in operational or remote sites such as marine, energy or utilities sectors.
• Experience with network troubleshooting, system monitoring tools, runbooks and escalation processes.
• Strong communication with both technical and non-technical stakeholders.

Responsibilities

• Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre and vessel operations.
• Monitor, troubleshoot and resolve incidents and service requests as escalation point for critical services.
• Provide guidance on applications and remote operations center and vessel deployments.
• Perform maintenance, patching, updates, audits and backup validation.
• Maintain technical documentation and collaborate with global teams to deploy solutions.

Skills

Networking fundamentals

L2 IT/OT support

Incident response

Communication skills

Education

Bachelor's degree in Information Technology

Job description

IT Support Engineer - Remote Operations & Connectivity

We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands‑on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.

Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:

• Deliver hands‑on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
• Monitor, troubleshoot, and resolve incidents/service requests serving as an escalation point for complex issues related to critical remote operations services;
• Act as the first‑point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
• Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
• Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
• Maintain clear and up‑to‑date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
• Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement.

Who are we

We are Fugro, the world’s leading Geo‑data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting‑edge technology to solve our clients' challenges.

How we work

At Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.

We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge‑sharing environment. While we value the flexibility of remote work, we also value face‑to‑face interactions, whiteboard discussions and sharing a meal together.

About You

Your success in securing this role will require:

• Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;
• Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors;
• Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;
• High understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment;
• Strong communication skills in engaging effectively with both technical and non‑technical stakeholders with demonstrated commitment to standards compliance;
• Hands‑on approach to work and ability to travel to site to assist with system builds and vessel mobilisation when required.

Fugro offers

• Ongoing, hybrid work from home arrangement | Flexible start and finish times
• Competitive compensation | Annual salary reviews | Salary continuance insurance
• Culture that supports career development, training, and progression
• An inclusive and diverse group of colleagues who happily share knowledge
• Friendly and supportive environment - feel free to be yourself
• Global, industry‑leading company with diverse portfolio of projects and workscopes
• Progressive company with industry new, cutting‑edge technology
• Opportunity to travel and work in a wide variety of locations including internationally