Billing Specialist - Precise Invoicing & Flexible Hours

Symbio; Traralgon; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

26 weeks paid parental leave for both

Discounted internet up to the value of

20% off our Mobile services

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with big names like Specsav​

HCF and many more

Monthly rewards and recognition

Internal training and resources foryou

Yearly allowance for Aussie merch

Fitness Passport

Job summary

Aussie Broadband is seeking a meticulous Billing Officer to join our Finance team. You’ll ensure invoices and credits are issued accurately and on time, while handling customer inquiries with a professional, helpful approach.

This role supports Sales and collaborates with the Billing Manager to review charges and resolve issues. With a focus on data integrity and process improvements, you’ll contribute to a culture that values accuracy, problem solving, and teamwork within Australia’s 4th

Qualifications

• At least 2 years in a similar commercial environment.
• Understanding of invoice structures, contract terms, and billing principles.
• Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail.
• Demonstrated proactive approach to working independently and within a team.
• Intermediate to advanced Excel skills.
• Excellent written and oral communication skills.
• A knack for solving problems and thinking like a leader.
• Adaptability and willingness to learn new systems and processes quickly.

Responsibilities

• Generate invoices and credit notes accurately, ensuring all month-end deadlines are met.
• Respond to customer account enquiries with a professional, helpful, and positive approach.
• Support the Sales team with account reviews and provide relevant insights.
• Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations.
• Investigate billing disputes clearly with the confidence to escape issues where required.
• Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues.
• Maintain billing systems and ensure data integrity across platforms.
• Maintain accurate and up-to-date customer contact details.
• Calculate and process contract termination fees and payout amounts.
• Assist with other related tasks as required.

Skills

Billing experience

Attention to detail

Excel skills

Communication

Problem solving

Independent worker

Tools

CRM systems

Job description

Aussie Broadband is seeking a meticulous Billing Officer to join our Finance team. You’ll ensure invoices and credits are issued accurately and on time, while handling customer inquiries with a professional, helpful approach.

This role supports Sales and collaborates with the Billing Manager to review charges and resolve issues. With a focus on data integrity and process improvements, you’ll contribute to a culture that values accuracy, problem solving, and teamwork within Australia’s 4th