Billing Officer

Symbio; Traralgon; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

26 weeks paid parental leave for both

Discounted internet up to the value of

20% off our Mobile services

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with big names like Specsav​

HCF and many more

Monthly rewards and recognition

Internal training and resources foryou

Yearly allowance for Aussie merch

Fitness Passport

Job summary

Aussie Broadband is seeking a meticulous Billing Officer to join our Finance team. You’ll ensure invoices and credits are issued accurately and on time, while handling customer inquiries with a professional, helpful approach.

This role supports Sales and collaborates with the Billing Manager to review charges and resolve issues. With a focus on data integrity and process improvements, you’ll contribute to a culture that values accuracy, problem solving, and teamwork within Australia’s 4th

Qualifications

• At least 2 years in a similar commercial environment.
• Understanding of invoice structures, contract terms, and billing principles.
• Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail.
• Demonstrated proactive approach to working independently and within a team.
• Intermediate to advanced Excel skills.
• Excellent written and oral communication skills.
• A knack for solving problems and thinking like a leader.
• Adaptability and willingness to learn new systems and processes quickly.

Responsibilities

• Generate invoices and credit notes accurately, ensuring all month-end deadlines are met.
• Respond to customer account enquiries with a professional, helpful, and positive approach.
• Support the Sales team with account reviews and provide relevant insights.
• Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations.
• Investigate billing disputes clearly with the confidence to escape issues where required.
• Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues.
• Maintain billing systems and ensure data integrity across platforms.
• Maintain accurate and up-to-date customer contact details.
• Calculate and process contract termination fees and payout amounts.
• Assist with other related tasks as required.

Skills

Billing experience

Attention to detail

Excel skills

Communication

Problem solving

Independent worker

Tools

CRM systems

Job description

Are you detail driven, great with numbers, and enjoy keeping things running smoothly? We’re looking for a Billing Officer who brings accuracy, curiosity, and a collaborative mindset to our Finance team.

If you enjoy a supportive environment with plenty of day-to-day variety, love problem solving, and have experience in billing or commercial operations, this role is a great opportunity to make an impact.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

To be successful in this role you will possess:

• At least 2 years in a similar commercial environment
• Understanding of invoice structures, contract terms, and billing principles
• Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail
• Demonstrated proactive approach to working independently and within a team
• Intermediate to advanced Excel skills
• Excellent written and oral communication skills
• A knack for solving problems and thinking like a leader
• Adaptability and willingness to learn new systems and processes quickly

How will you support our “Why?”

As a key member of our Finance team, you’ll be responsible for ensuring our customers are billed accurately and on time each month. Here’s a snapshot of what your day-to-day will look like:

• Generate invoices and credit notes accurately, ensuring all month-end deadlines are met
• Respond to customer account enquiries with a professional, helpful, and positive approach
• Support the Sales team with account reviews and provide relevant insights
• Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations
• Investigate billing disputes clearly with the confidence to escape issues where required
• Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues
• Maintain billing systems and ensure data integrity across platforms
• Maintain accurate and up-to-date customer contact details
• Calculate and process contract termination fees and payout amounts
• Assist with other related tasks as required

If you have any questions, get in touch today with our team at [e-mail]

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!