Billing Officer - Precise Invoicing & Analytical Support

Symbio; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discounts

Flexible working

EAP

Staff merch

Fitness access

Job summary

Aussie Broadband is seeking a detail‑driven Billing Officer to join our Finance team in Melbourne. You’ll generate invoices, manage credits, respond to customer enquiries, and support the Sales team with account reviews, ensuring accuracy and timely billing.

This role suits someone with billing experience, strong Excel skills, and a proactive, collaborative mindset. Join a values‑led culture with generous leave, staff discounts, and ongoing training as we continue to grow as a leading Australian

Qualifications

• Experience in billing or commercial operations.
• Strong administrative and organisational skills with high accuracy.
• Proactive, able to work independently and with a team.

Responsibilities

• Generate invoices and credit notes accurately and meet month-end deadlines.
• Respond to customer enquiries in a professional, helpful manner.
• Support Sales with account reviews and insights.
• Collaborate with Billing Manager on invoices, credits, cancellations, reconciliations.
• Investigate billing disputes and escalate when needed.
• Liaise with Finance, Sales, Operations and Customer Service to resolve issues.
• Maintain billing systems and ensure data integrity.
• Keep customer contact details up to date.

Skills

Invoice understanding

Billing principles

Excel skills

Communication

Problem solving

Independence

Teamwork

Adaptability

Tools

Excel

Job description

Aussie Broadband is seeking a detail‑driven Billing Officer to join our Finance team in Melbourne. You’ll generate invoices, manage credits, respond to customer enquiries, and support the Sales team with account reviews, ensuring accuracy and timely billing.

This role suits someone with billing experience, strong Excel skills, and a proactive, collaborative mindset. Join a values‑led culture with generous leave, staff discounts, and ongoing training as we continue to grow as a leading Australian