Billing Specialist – Data-Driven, SLA-Focused (Energy Retail)

Tally Group; Melbourne; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Tally Group in Brisbane is seeking a Billing Specialist to join the Managed Services team. You will oversee the accurate and timely billing of customers, manage invoices, payments, and service orders, and ensure compliance with SLAs.

The role emphasizes data analysis, identifying trends, and implementing solutions to improve reporting and billing processes. Collaboration with stakeholders across Brisbane and Melbourne is part of the day-to-day, with potential mentoring responsibilities.

Formación

• Experience in energy retail operations in the Australian market.
• Familiar with retail billing systems and processes.
• Ability to manage billing defects and urgent issues.

Responsabilidades

• Invoice Management - Collect, review, and distribute invoices, ensuring accuracy and compliance with internal standards and regulations.
• Data Analysis and Solutions Implementation - Identify trends and insights to support recommendations and develop proactive strategies to enhance data management and reporting capabilities.
• Daily Reporting - Monitor and report on client portfolio billing data to ensure KPIs are met.
• Work Queue Management - Oversee task assignments and manage exceptions to adhere to internal and client SLAs.
• Client Assistance - Provide effective support to clients in managing their daily business requirements.

Conocimientos

Billing systems

Data analysis

Stakeholder communication

Descripción del empleo

Tally Group in Brisbane is seeking a Billing Specialist to join the Managed Services team. You will oversee the accurate and timely billing of customers, manage invoices, payments, and service orders, and ensure compliance with SLAs.

The role emphasizes data analysis, identifying trends, and implementing solutions to improve reporting and billing processes. Collaboration with stakeholders across Brisbane and Melbourne is part of the day-to-day, with potential mentoring responsibilities.